I called about a problem I was having with my dryer. The technician came and explained in detail all that would be required to fix the dryer. He gave a detailed estimate while at my house and left to order the parts. The office called as soon as all of the parts had arrived and we set an appointment date and a 2 hour window, which I believe is reasonable. The technician arrived on time and completed the repairs to the dryer. As luck would have it, my dishwasher door had broken the day before, and he was able to fix that at the same time, therefore saving me another service call. The technician was clean, courteous and efficient. I would not hesitate to call them again!