San Antonio Cracked Heat Exchanger Repair

Get quotes from professionals in your area!

Angie's List : Local Reviews : Heating & A/C : San Antonio : San Antonio HVAC Contractors : San Antonio Cracked Heat Exchanger Repair
A
1,686
Reviews
angies list certifiedAngie's List Certified
Award 2018Super Service Award
offers couponOffers Coupon
Recent Review: Anthony was on time with a courtesy call before arrival. He looked things over and got right to work. He took the time ti explain the process when asked and gave us our Angie's List discount.
A
831
Reviews
angies list certifiedAngie's List Certified
offers couponOffers Coupon
Recent Review: Satisfactory performance, did their service timely, did what they said they were going to do, nothing exceptional but no warnings or hiccups either.
A
99
Reviews
Recent Review: The first thing I did was ask for a quote. Mike came out to do the quote and during the inspection clearly explained what was going to be accomplished. My unit was installed back in late 1995 and was on life support. His quote was better than those they I received from Home Depot and GVEC. He showed up on time to perform the installation and everything went well. It's now a couple months later and the AC is working as I expected--well. One last note--I found the people at Northeast to be very friendly and helpful whenever I called their office.
A
181
Reviews
Award 2018Super Service Award
Recent Review: I called on a Sunday morning, and they had someone (Enrique) at the house in less than 30 minutes! He diagnosed the problem and did the work in less than an hour. He also installed a fuse to prevent the same problem from happening again. He was friendly and professional, and he explained what needed to be done and why. I will definitely call County Wide for future heating & AC work!
A
382
Reviews
angies list certifiedAngie's List Certified
Award 2018Super Service Award
offers couponOffers Coupon
Recent Review: They did a real good job. After they were done, they said they were in excellent condition, and I think the charge for both of them was only $79. It took about an hour and a half. They did everything really well.
A
100
Reviews
Recent Review: The provided excellent service. I liked that they identified the problem properly, they got the part quickly, and replaced it. The interactions with them was very good,  and the work turned out very good.
A
1,058
Reviews
angies list certifiedAngie's List Certified
Award 2018Super Service Award
offers couponOffers Coupon
Recent Review: It went fantastic!   Both Rick and David  did a great job and were very friendly and professional.  They cleaned up all the debris and left my inside  ac/htg "closet" looking very neat and tidy (no loose hanging electrical wires, etc. like my old system had!)   Carlos, the owner, had  presented me with several options/prices that I could go with that would fit into my limited ac/htg "closet".   Carlos also e-mailed me a detailed list of what work would be covered.  He explained the 10 year warranty that included parts and labor and I understood that I must maintain the units with twice yearly check-ups to keep the warranty in good standing.  Carlos also submited the CPS rebate form for me (I should get $480 off my CPS bill and the CPS website shows I should qualify for a $300 federal tax credit for 2013).  Carlos also will register my units for the Trane warranty on the Trane website.   Also, while David was in the attic checking my duct work he found out my new 3 year old gas hot water heater was venting into my attic due to an improper installation connection.  He took a picture on his phone and showed it to me so I could call a repairman right away.  Both David and Carlos, while in my attic, pointed out some other issues that my original builder had done incorrectly so I would know about it.  I greatly appreciated that! For twelve years I had been using another AC/HTG company (big company that covers SA and Austin) but I sometimes had the feeling I was being taken advantage of.   After looking at Angie's List comments for Air Systems I decided to try them.   They are now my new AC/HTG company and I will  be using them for my twice yearly check-ups.  I feel they are very straight forward, friendly and honest professional guys that do QUALITY work.  I have already told my next door neighbor about them!   And I am excited about my new high efficiency Trane system (the outside compressor unit is definitely quieter than my old unit)!
B
24
Reviews
Recent Review: At 2:50pm on November 27th, I received a call from A US Air. They indicated they had received the trouble call and wanted to set up a time for them to come out. They indicated they had received information that we were detecting gas. I said yes and they said they could handle this. We set a time of ?lunch time? to be at our house.  At 4:13 on November 27th, I called A US Air back to clarify my statement that it was CO gass so they could be sure and be prepared with a meter. They indicated that all techs carry meters and assured me the tech would be prepared. At 3pm on November 28th I met the tech in my driveway. On our way into the house we discussed the problem and he said he would have to come back tomorrow because he had loaned out his meter. The tech, Jeffrey, looked very tired so I said ok and we set a time of 9am on November 29th for him to return with his meter. At 9:12am on November 28th he returned and began checking the vents for CO gas.  I let him know no gas was detected at the vents. Justin, with Tiger Services, had detected the gas at the heater unit so I informed Jeffery of this. He went into the attic and began his tests. I stayed in the house and did not witness the test. He told me that he did not know the legal limit for detected CO gas. He continuously called it CO2 gas. He came down and called his manager to tell them the status. He indicated he received a reading of 1ppm but that it then went back down. He sounded unsure as to what the max reading he should get. His manager told him to call AHS. Thoughout the conversation I noticed the smell of alcohol on his breathe. I asked him if he would talk to Tiger Services to determine how they got their reading, at what location they tested. He agreed and spoke with the manager at Tiger. He began to press the Tiger manager as to whether or not they would replace the unit and risk losing $800. The Tiger manager indicated that he would. Jeffery became irritated with the Tiger manager and began to make faces at his phone and told the manager he was done with the conversation and hung up the phone. After hanging up the home I told Jeffrey that he sounded more concerned about losing $800 than the safety of my family. He called AHS and told them that Tiger had received 7ppm reading and that he received 1ppm. He told AHS, this is not dangerous. He informed Shamika (AHS) that I was fearful of the situation and that it sounded like I wanted a second opinion. I asked her if she knew the limit for CO detection and she stated all she could do is schedule a second opinion. Before we could finish the conversation Jeffrey asked for his phone back so I returned it to him. He was angry and indicated that he had 3 children and asked if I cared if they got fed. If he replaced the unit and it was not cracked he would be responsible and his children would pay. He said, now you know why I looked so tired yesterday. I said perhaps the smell of alcohol on his breath is the reason for his tiredness. He stated, yes, I was drinking last night and left my house.  He then stormed out of the house leaving us no choice but to call AHS again.  AHS called my cell phone and asked if I was done with our conversation. She indicated she could have a second opinion come out and if they found the same at the first we would be charge a second time. She stated Jeffrey?s was a legitimate service call. I questioned this, indicating I did not trust his state with the alcohol on his breath. I asked her to indicate my concerns in her records and she said she would not. She would indicate that I did not want Jeffrey at my home again and that is all she could do.

Reviews in San Antonio to Repair Cracked Heat Exchangers

AWill's Plumbing & Testing Service
Anthony was on time with a courtesy call before arrival. He looked things over and got right to work. He took the time ti explain the process when asked and gave us our Angie's List discount.
- Thomas B....
BJon Wayne Service Company
Satisfactory performance, did their service timely, did what they said they were going to do, nothing exceptional but no warnings or hiccups either.
- Curt M....
ANorth East Air Conditioning Heating & Plumbing
The first thing I did was ask for a quote. Mike came out to do the quote and during the inspection clearly explained what was going to be accomplished. My unit was installed back in late 1995 and was on life support. His quote was better than those they I received from Home Depot and GVEC. He showed up on time to perform the installation and everything went well. It's now a couple months later and the AC is working as I expected--well. One last note--I found the people at Northeast to be very friendly and helpful whenever I called their office.
- Glenn R....
ACounty Wide Service Company
I called on a Sunday morning, and they had someone (Enrique) at the house in less than 30 minutes! He diagnosed the problem and did the work in less than an hour. He also installed a fuse to prevent the same problem from happening again. He was friendly and professional, and he explained what needed to be done and why. I will definitely call County Wide for future heating & AC work!
- Mike B....
ARosenberg Indoor Comfort
They did a real good job. After they were done, they said they were in excellent condition, and I think the charge for both of them was only $79. It took about an hour and a half. They did everything really well.
- Michael W....
AAire Serv of San Antonio
The provided excellent service. I liked that they identified the problem properly, they got the part quickly, and replaced it. The interactions with them was very good,  and the work turned out very good.
- Cecil B....
AFresh Air Systems
We had been told by another HVAC company that we had a cracked heat exchanger and that we needed a new system.  We called our home warranty company and they sent Derek out to take a look.  He determined that the heat exchanger was not cracked, and that all we needed was a new inducer assembly.  He ordered the part, and came back the next day to install it.  Meanwhile, the first company insisted that their initial diagnosis had been correct.  So when Derek came back to install the new inducer assembly, he took a second look, and again found no sign of cracks in the heat exchanger.  Ultimately we asked the first company to come out and take a second look themselves, and the technician they sent this time confirmed that Derek had been right all along.  We would have saved ourselves a lot of time and energy if we had just had Derek service the furnace in the first place. Note about cost of service: $75 is the amount we paid for our service call to Derek through our home warranty company.  The home warranty company covered the cost of the parts and labor for the installation of the new inducer assembly.
- Christopher E....
AA & E Air Conditioning & Heating LLC
The air conditioning system went out in August. I contacted A and E and they sent someone out to evaluate the system. The service man and I talked about several options. The compressor was dead and the cost of replacing the compressor was close to the replacement of the entire system. The existing system was old and weather beaten, so I decided to replace the system. Two service men came out on the scheduled date and did an excellent job. They patiently answered all my questions and explained everything they were doing.
- Claude A....
FAIR SYSTEMS A/C, HEATING AND REFRIGERATION
He did get the heater running but safe it was not safe to use bc of carbon monoxide and told me the only thing that could be done was replace it. He said the heat exchanger was cracked and leaking high levels of carbon monoxide. He had difficulty answering questions and explaining to me how he could know that without opening it up and looking at the heat exchanger. He did not provide me with any numbers on the parts per million of the carbon monoxide he was picking up nor did he include that on the form he left me. I did not get any feedback on the condition of the ducts only that they would rebalance the dampers when i replace the system. The meter he was using just made beeping noises and he took me to the vent to show me it was going off as well as at the unit. He shut off the gas before he left and said not to use the heater. The next day i called another service from your list for a second opinion. They came and heater was turned on. Opened up the unit. No cracks at all on heat exchanger. Zero parts per million when checking several vents throughout the house. Air Systems tech lied to me to sell me a new system and since i didnt get an honest service call nor a thorough duct inspection i feel they should refund me my money. Every rating is an F when you are dealing with dishonesty.
- Shawna M....
CA-US Air Conditioning of Texas
At 2:50pm on November 27th, I received a call from A US Air. They indicated they had received the trouble call and wanted to set up a time for them to come out. They indicated they had received information that we were detecting gas. I said yes and they said they could handle this. We set a time of ?lunch time? to be at our house.  At 4:13 on November 27th, I called A US Air back to clarify my statement that it was CO gass so they could be sure and be prepared with a meter. They indicated that all techs carry meters and assured me the tech would be prepared. At 3pm on November 28th I met the tech in my driveway. On our way into the house we discussed the problem and he said he would have to come back tomorrow because he had loaned out his meter. The tech, Jeffrey, looked very tired so I said ok and we set a time of 9am on November 29th for him to return with his meter. At 9:12am on November 28th he returned and began checking the vents for CO gas.  I let him know no gas was detected at the vents. Justin, with Tiger Services, had detected the gas at the heater unit so I informed Jeffery of this. He went into the attic and began his tests. I stayed in the house and did not witness the test. He told me that he did not know the legal limit for detected CO gas. He continuously called it CO2 gas. He came down and called his manager to tell them the status. He indicated he received a reading of 1ppm but that it then went back down. He sounded unsure as to what the max reading he should get. His manager told him to call AHS. Thoughout the conversation I noticed the smell of alcohol on his breathe. I asked him if he would talk to Tiger Services to determine how they got their reading, at what location they tested. He agreed and spoke with the manager at Tiger. He began to press the Tiger manager as to whether or not they would replace the unit and risk losing $800. The Tiger manager indicated that he would. Jeffery became irritated with the Tiger manager and began to make faces at his phone and told the manager he was done with the conversation and hung up the phone. After hanging up the home I told Jeffrey that he sounded more concerned about losing $800 than the safety of my family. He called AHS and told them that Tiger had received 7ppm reading and that he received 1ppm. He told AHS, this is not dangerous. He informed Shamika (AHS) that I was fearful of the situation and that it sounded like I wanted a second opinion. I asked her if she knew the limit for CO detection and she stated all she could do is schedule a second opinion. Before we could finish the conversation Jeffrey asked for his phone back so I returned it to him. He was angry and indicated that he had 3 children and asked if I cared if they got fed. If he replaced the unit and it was not cracked he would be responsible and his children would pay. He said, now you know why I looked so tired yesterday. I said perhaps the smell of alcohol on his breath is the reason for his tiredness. He stated, yes, I was drinking last night and left my house.  He then stormed out of the house leaving us no choice but to call AHS again.  AHS called my cell phone and asked if I was done with our conversation. She indicated she could have a second opinion come out and if they found the same at the first we would be charge a second time. She stated Jeffrey?s was a legitimate service call. I questioned this, indicating I did not trust his state with the alcohol on his breath. I asked her to indicate my concerns in her records and she said she would not. She would indicate that I did not want Jeffrey at my home again and that is all she could do.
- Beth M....