This was a replacement of a water heater covered by an AHS warranty. The company responded quickly to the request and made an appointment the next business day (Monday). The service technician was very prompt and professional. AHS covered the permit and replacement tank. I covered the rest which included installing new connection lines and valve, and adding a drip pan and drain. The estimate seemed high, but this was an AHS referred company. The work occurred promptly TUE morning. I was not available so my wife was home with the technicians. The work was done quickly, however, I am not satisfied with the installation. The tank is turned sideways slightly which will make it difficult to access the heating elements and panel. The brass drain is mounted pointing sideways. The technician made several large holes in our drywall looking for an ideal place to route the drain line outside, but never repaired the large holes he made. He broke a sizable chunk of brick out of the wall when trying to drill the drain line hole, but patched it with mortar. The drain line did not have a screen to prevent critters from entering the house. To summarize, the tank should be straight in the closet, the brass drain should be pointing down, the drip pan drain should have a screen and damage done during the install should be professionally repaired.