In March of 2011, we visited the Seguin, Texas Palm Harbor Homes office to look at homes and see how much they cost. We were pleasantly surprised and treated kindly by a salesman and the General Manager, Seth Roberts. After talking with them a bit, we told them we wanted to shop around and compare with other mobile home companies. They understood and wanted us to make sure we looked for certain things; one being the sinks in the bathrooms. We were told to pay attention to the sinks because the other companies used plastic sinks and Palm Harbor had porcelain ones. Sure enough the model home we were interested in at Palm Harbor had porcelain sinks in the baths and the competition did not. It was one of the selling points that got us to come back. When we came back, the salesmen gave us a floor plan of the home we were interested in, attachment 1 and put in writing on that plan the price we would have to pay and the extras that came with it including Hardi-plank siding, a 6X8 deck, installation and hookup of existing utilities and additional benefits for paying cash. I should point out at this time, our property had a 1982 mobile home in place that we would need to have removed before having a new home installed in it's place. At the first meeting at Palm Harbor, they said they could help us with that and they knew of a hunter that would pay us $3,000.00 for the home and remove it. It all sounded great and we left happy. We returned a few days later and made our color and material selections. From this point on we were dealing with Seth Roberts, General Manager, and no longer had contact with the other salesman. We informed Seth that we were happy with the colors of the model we looked at and wanted it exactly the same. He wrote that down on the form and said he would place the order. We gave him the $1,000.00 deposit check. We had to come back a few days later to confirm the options and colors so he could complete the order. I found this odd and a bit annoying due to the fact that we had to travel 30 minutes to get to the office and I thought that had already been done. On that visit Seth informed us that they no longer made the model we wanted but the Woodland III model was the exact same except the Master Bath was rearranged differently and the guest bath was at the end of the hall, instead of between the other two rooms. This is all that was mentioned as a change and we signed off on the new floor plan, attachment 2. We also chose our ICON connections at that time. The new floor plan shows a larger living room and a much smaller kitchen but this was not mentioned at all by Seth. This is the kind of deceit that is at the root of our frustrations. We experienced several things that we were told orally that would happen and they were not put in our contract. We fully understand that we signed off on exactly what we got, but are extremely frustrated and disappointed that Palm Harbor practices such shady business tactics. We came back again on 3/14/11 and again we went over colors, options, etc. so the order could be placed. At that time Seth gave us a different price than was first quoted. It was including the prices for laying the base and other preparations for installing the home. This was very unexpected due to the fact we were given a quote ($48,855) in writing and had asked if this was the final price including everything necessary and were told that it was. The new final price was about $3,000.00 more and we just could not afford that at that time and told Seth we would have to wait about six months or so in order to save more money. Seth got very concerned about this and told us that he knew that Johnny Systma with Alamo Transportation would purchase our existing home for $7,000. If that happened we could move forward with the new home purchase. I asked Seth to give that to me in writing and he did. We were given a delivery date for the new home of 4/26/11. Within a few days, Seth called me and said he had a potential buyer for our home and asked if a man named Van could come look at the home. Van looked at the home and was interested in buying it. It was agreed through Seth that Van would give us a check for $7,000 and we would have that at closing. Our closing was scheduled on April 21st and there still was no check from Van. Gail Shaefer, who handled our closing, said that we could write a check for $7,000 less than what was due until we got the check from Van, since Seth had promised in writing the house would be sold for that amount. Due to a miscalculation that Gail made, we paid all but $6,000 at closing. We were also told that there had been a delay at the factory and the delivery date was changed to a week later. At this point, I have to say that it would have been nice for someone to tell us up front that there could be delays and to plan for them. This never happened. We do not buy mobile homes every day and do not know what all is entailed. We assumed we were dealing with courteous professionals and they would prepare us for all possibilities. Instead when delays happened, they just said "well delays sometimes happen and that has to be expected". When Seth gave us the date of April 26th, he was firm on it and never mentioned the possibility of delays. This is just another example of poor business practices. We would have been prepared for delays had we known the possibilities. On the day before we expected the old home to be moved off the property, we got a phone call from one of the contractors telling us that Van's funding had not come through yet and there would be a delay another week. We were very frustrated at this point and told him we had in writing that Seth would give us $7,000 for the existing home and if the move didn't happen as planned we would take our $42,635.26 back and spend it somewhere else. The gentleman had to check on some things and call us back. He called us back within ten minutes and said the move would go as planned. Another thing that Seth had told us when we originally met was that the existing house would be moved out on the same day the new home would be delivered. We found this unbelievable because it seems like that would be a lot of work. We asked him twice if they could really do that and he responded with the same answer, saying they would. We figured that they are professionals and know what they are talking about. The reason we bring that up is when it came time to move the existing house, Seth said the house would be moved on Wednesday, the base laid for the new home on Thursday and the delivery of the new home on Friday, and leveling of the new home on Saturday. We reminded him what he told us about it happening on the same day and he said "well, it's a lot of work, it takes a long time to do". We just wish the Palm Harbor employees would be honest up front and not lead people on to believe other things. It's a very poor way of doing business. Listed below are a few more things we were told and they never ended up in the contract. We must reiterate that we are acknowledging we received what we signed off on in the contract, but we feel that Palm Harbor practices poor business ethics by telling customers what they want to hear and not following through with it in writing. I will be warning everyone I can to either not do business with Palm Harbor or if they choose to, to get everything in writing and read all contracts to make sure they get what they are promised. We were told that our electrical hook-up to our barn would be connected at the electrical pole by the same electrician that was connecting our house, as long as my husband had it prepared to do so. My husband did and the electrician did not do it. We had to hire an electrician to do it costing us $300. Whenever we called Seth with an issue or concern he would throw in our face "that he is doing all this stuff for free and what do we expect". Very poor customer service and unacceptable behavior for a so-called professional. We never asked him to do anything for free. We were fully prepared to wait until we saved up enough money to pay for what needed to be done. We were told that the toilets would be dual flush toilets and the contractor doing the trim out had never even heard of those. The sinks in our baths were plastic and not the porcelain ones we had counted on. The contractor doing the trim out called about that and said that we had signed off on the plastic ones. Again, very disheartening and extremely poor business ethics on Palm Harbors part. Where we come from honesty is the best policy and we would like to think when someone says something, they are honest. It's just a shame that a business does this. While the home was being installed and we had questions and concerns, we would call Seth and voice our concerns and he would get upset and keep saying "I'm doing all this stuff for free…" He even hung up on me once. When choosing the colors and materials to be used in our home, we selected a color and material for the skirting. After the home had been delivered, we called Seth and asked about the skirting. He said he would check on when that was getting done and get back to us. A week later and after the home had been installed and all utilities hooked up and the trim out done, we called Seth to ask when the skirting was getting done. He said that the skirting wasn't in our contract. Totally unbelievable deceit! We asked him why he didn't tell us this last week when we called and he simply replied, "I forgot." I would expect this response from a teenager, but not from a manager. My husband and I are just shocked and amazed that a company can treat it's customers this way. No wonder the company has filed for bankruptcy. I will be doing all I can to share my experience with the public in hopes I can prepare future home buyers to beware of the shady practices of Palm Harbor.