Spoke with Philip about some exterior doors we wanted to replace. He seemed to know what we wanted, but asked for some spacifics, and asked me to email him with info. After that I did not hear back from him. I called several times, left messages, still no contact. After several weeks, I tried again & he answered. He apologized for not getting back to me, said he had not received messages and asked I send info again. I did, and never heard anything from him to this day. UPDATE: 21 January, 2016 After talking to personel at Southwest Exteriors, we decided to give Acme Doors and More another chance, as this is who they use and recommend. Met with Philip on 19 January, and everything went well. We discussed the project which he is eager to do and is currently gathering info and preparng an estimate for it. We also discussed laps in communication and I am very hopeful, even optimistic that he will do a wonderful job. He is very knowledgeable and has many resources at his disposal. This is why I have upgraded him to and overall "C". I wanted to give his company this update, as I understand things happen. You can overcommit yourself when you try to help everyone that asks. He has assured me it will go better. If all goes well, my rating will change as is appropriate.