San Antonio Gas Fireplace Installation

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Reviews in San Antonio for Gas Fireplace Installation

AWolfman Chimney and Wildlife
I was so pleased with their work and friendliness. I haven't used my gas logs in a number of years as I didn't feel safe lighting it. They took everything out, cleaned it, and replaced it. They then showed me the correct and safe way to use my fireplace. I'm THRILLED to once again have the peace of mind that my fireplace is working properly.
- Jeanne A....
AHill Country Fireplaces
I hired Hill Country Fireplaces to install a gas fireplace kit with portable propane to an exiting fireplace chimmey (which had never been used prior). I contacted Robert (owner) from Angie's List. After tralking to Robert I realized he owned the family business and he came across as a very friendly and down to earth individual-- something that is rare today. Robert was very knowledgeable of the work product and the services needed for our needs. He came out for an estimate and told us step-by-step what would be needed. He left us with a brochure to review kits and to validate prices online if we elected to do so--we chose to rely on Robert's expertise. Robert was able to get us on his schedule within one week--he was on time and installed a quality unit. Working with he and his wife for the estimate, scheduling, and ordering of the unit went very smooth--they are a great combination with running their business. I would highly recommend Hill Country Fireplaces to perform your work. We are extremely satisfied with their service and final product.
- Jay W....
AHill Country Fireplaces
Work quality was excellent. Installation was done as promised on time and at the cost estimated. One follow up call was needed which was done promptly.
- John G....
AWolfman Chimney and Wildlife
First time using this company.  Purchased deal on Angie's list and a very courteous young lady called to set up an appointment. On the scheduled date John the technician called to say he was on his way and was right on time.  He was courteous, efficient and knowledgable.  He did no make a mess and answered my questions as he worked. It was not a part of the deal but along with the fireplace maintenance I got piece of mind.  Will be calling them back in the fall and for another home in the future.
- Irene H....
AWolfman Chimney and Wildlife
Jack cleaned up our fireplace and helped teach us how to use it. He made us aware of a few idiosyncrasies in our system.  He was very punctual and polite.
- Kelly V....
FAAA Home Services Inc
WARNING - WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD! We were threatened, yelled at, called a liar, and hung up on by Roland, while attempting to have a civil conversation about our services. Extremely unprofessional! Additionally, they said we needed work done that turned out to be unnecessary, which makes me question their integrity. Here are the details: Our pilot light on our gas fireplace would not stay lit. Roland came out and after inspecting said that the pilot assembly needed to be replaced. The estimate provided had no breakdown of parts/labor, just one price for the pilot assembly ($425). He said to let him know if we wanted to go forward and he would order the part. Not knowing any better, we agreed. About a week later, I had a day off and we had not heard from Roland yet. I decided to take a look at the fireplace myself. After simply cleaning out the pilot light burner, it worked like a champ. No $425 repair was necessary after all. So, beware of their estimates. But, now for the big issue. We e-mailed them to let them know that we fixed the fireplace and wouldn't need their services. Of course, we did pay $129 for the initial inspection. Roland's reply was, "So am I stuck with part?" We replied that the part was unnecessary and returns should be between him and his vendor. Appliance parts are almost always returnable unopened. This is a part that I've located for $130 on Amazon and is returnable. Again, he was charging us $425. He responded with a ridiculous e-mail about our repair being a binding contract (the repair which turned out to be not needed), and that if he could not sell the part, we would get a bill. So, I picked up the phone to get to the bottom of this, expecting to speak with someone that is a business man thinking about potential future business and not just focusing on a $130 part that he can't return because of who he chooses to get his parts from. Quite the contrary. He started by telling me that he told my wife that if we change our mind then he would be stuck with the part. Not something that a technician would normally say, and definitely not something that he said to my wife. That sort of thing stands out. He said very aggressively that he did say it and maybe next time I should be there for service calls, as if my wife is a liar and can't handle things on her own. Nice touch. That was followed by yelling, "Did you approve the estimate? Did you? Did you?" Again, I tried to discuss this from a business perspective, wanting to say that if he can't return parts once ordered, then he should put this as a statement on his estimate, or in writing somewhere along the way, instead of calling people liars that he forgets to say this to. It just makes business sense. Also, a parts/labor breakdown would then be in order. But, I got to say none of this because before I could respond, he said, "Never call me again!" and hung up on me. Wow. This kind of anger and aggression in dealing with a customer over a cheap part that they didn't even really need is more than alarming. It's scary. I wouldn't recommend trusting him to come into your home, when it takes very little to make him snap.
- Dustin M....
AAAA Home Services Inc
They got it done very quickly. He was very knowledgeable. They fixed it right away at a reasonable price.
- Roberta K....
AAAA Home Services Inc
Great! We had a stuck damper and the technician lubricated it and got it working again at no extra charge.
- Ellen B....
AWolfman Chimney and Wildlife
Responding to my initial review where some questions were left unanswered,  the company (Jack) returned and addressed all my questions with details.  He gave me additional suggestions regarding the gas  logs and and the care needed to continue successful use.  I greatly appreciated his attention to my concerns.
- Carol M....
AWolfman Chimney and Wildlife
Tech used a shop vac to vacuum gas fireplace, used brush to dry scrub faux logs and replaced some faux embers within 30 minutes of arrival.  It was messy, but surprisingly easy. Will clean myself next time.
- Trisha M....

Fireplaces in San Antonio

Angie's List : Local Reviews : Fireplaces : San Antonio : San Antonio Fireplace Contractors : San Antonio Gas Fireplace Installation
A
70
Reviews
Recent Review: Excellent Highly recommend this service. Utterly professional and knowledgeable.
B
3
Reviews
Business Description: Here at Phoenix we strive in being the best fireplace repair company in southern Texas with years of experience fulfilling any and all fireplace needs. With our Expert Technician troubleshooting is no problem with our $99.99 Home Service Calls we provide excellent service at an affordable cost. We accept Check or Credit! So let's us take care of your fireplace needs!
A
917
Reviews
angies list certifiedAngie's List Certified
Award 2019Super Service Award
offers couponOffers Coupon
Recent Review: I was so pleased with their work and friendliness. I haven't used my gas logs in a number of years as I didn't feel safe lighting it. They took everything out, cleaned it, and replaced it. They then showed me the correct and safe way to use my fireplace. I'm THRILLED to once again have the peace of mind that my fireplace is working properly.
A
54
Reviews
Recent Review: I hired Hill Country Fireplaces to install a gas fireplace kit with portable propane to an exiting fireplace chimmey (which had never been used prior). I contacted Robert (owner) from Angie's List. After tralking to Robert I realized he owned the family business and he came across as a very friendly and down to earth individual-- something that is rare today. Robert was very knowledgeable of the work product and the services needed for our needs. He came out for an estimate and told us step-by-step what would be needed. He left us with a brochure to review kits and to validate prices online if we elected to do so--we chose to rely on Robert's expertise. Robert was able to get us on his schedule within one week--he was on time and installed a quality unit. Working with he and his wife for the estimate, scheduling, and ordering of the unit went very smooth--they are a great combination with running their business. I would highly recommend Hill Country Fireplaces to perform your work. We are extremely satisfied with their service and final product.
A
314
Reviews
angies list certifiedAngie's List Certified
Award 2019Super Service Award
offers couponOffers Coupon
Recent Review: They got it done very quickly. He was very knowledgeable. They fixed it right away at a reasonable price.
A
8
Reviews
Recent Review: Jim was fast, professional, and courteous, and he made a point of showing me how to operate various features of the fireplace. He not only made the necessary repairs, but he also made several adjustments to improve performance and safety, and he thoroughly cleaned the unit. He was far less expensive than most companies that offer comparable services, and he couldn't have been more competent or efficient.
A
200
Reviews
angies list certifiedAngie's List Certified
Award 2019Super Service Award
offers couponOffers Coupon
Recent Review: It went fine. He noted there were buttons to reset the fireplace and it was resolved in no time.
A
198
Reviews
Recent Review: After getting a very high quote from another company for this job, I contacted CAPPS based on a recommendation from my realtor.  The first company said they were going to have to tear out part of the wall to get to the area where the shut-off valve had to go.  CAPPS was able to tell from photos I sent them that they could pull the pipe from the attic, install the shut-off valve on the pipe, and then reinstall the pipe, all without having to mess up the walls.  They gave me a rough estimate of $250, since it was based on just photos, and then when the technician came, he confirmed the quote before he started the work.  He did a great job and the final price was less than what they quoted me.
B
72
Reviews
Recent Review: The technician was prompt, polite and knowledgeable.  We would use him again.
A
39
Reviews
Recent Review: The first time they came out to do work for us, they spent a good 3 hours trying to fix the problem but were unable to, and they did not charge me since they could not fix the problem, and I was impressed by that.