It all went very well. He bid on the work then took me to Acme Lumber to pick out and purchase the door and doggie door. With his discount, I saved even more money. The whole experience was very good.
- Mamie C....
AKBH Home Repairs & Remodel
It was a looong day. The doggie door too WAY longer than anybody thought it would. The instructions were inadequate. I was concerned that the dog door would cause the other items to not be installed, but everything was accomplished by day's end. I was tired just watching all those fans go up. A lot of work was accomplished today. I WILL contact him to do more work in the future.
- Lenella M....
AAlamo Pet Doors & Pet Fences
Punctual on answering request, however had limited working dates. Was available on weekends only. Did not come out to examine area for estimate. Large time difference between ordering pet door and placement. Did correspond on email for further instructions but with days difference. Lack of updates of door shipping and install dates unless pressed. On day install; very professional and complete. Did a great job. Cleaned up and ensured satisfaction. Would recommend again for complex dog door placements.
- Brian L....
AAce Handyman Services San Antonio
I could not be happier with Marc Chambers. He's such a hard worker, called to let me know when he was arriving, cleaned up and respects you and your household and made sure before he left that I was satisfied. Even helped me get Bentley in and out of his doggie door...going above and beyond what was expected. Then, followed up again to see how my dog was loving his doggie door. WOW...what great customer service. If you are looking for a Handyman...Marc is the guy!
- Bill A....
A210-Remodel Payless Home Improvement
He's really busy and this was a small job but he fit me in on a Saturday morning. He kept me informed about his availability and always answered his phone or returned calls. The quality of work was good.
- Cynthia W....
DAlamo Pet Doors & Pet Fences
I had a pet door from petsmart that has been installed in my sliding glass door for years. However, it wasn't the best quality. I wanted a better one and one that would not take up a foot of my sliding glass door at the end. So I called John from Alamo Pet Doors. He came out and showed me what he could install which would be much better and also gave me a price quote of $921.40. I was concerned because of the alarm system. He said that would be no problem. He assured me they could do it. So the day came for the install. First the installers showed up about 30 min. late but were very nice. After ripping my current dog door out and disabling my alarm, they said that I should have the alarm co. do the alarm professionally. I told them John had told me that would be no problem for them to put my alarm contact back. They lost a screw from the alarm contact but found another one that would work. The next issue is that after removing my old pet door from petsmart, they realized there was no and quot;strikeand quot; plate for the sliding glass door to insert into any longer. The installers called John (who hadn't come out for the actual install) who told me it and quot;wasn't there joband quot; to deal with that. What!?!?!?!?? Excuse me????? This would leave my sliding glass door UNLOCKED which was unacceptable. I asked him if they couldn't just go to Home Depot and get one and he said they may or may not have it and that it might need to be special ordered. I told him that would be unacceptable since I wouldn't be able to lock my door in the meantime. Since it was already 3:20 on Sat. afternoon, I asked him if he could call and find out. He did and the local Home Depot right up the street from me had it. The installers went to get it and came back and put it on. Now the door locks. John then called and told me it would be $65 extra for that. (the strike plate was about $5). I was quite upset that I had been given a price quote that now would no longer be honored and then told it would be $65 more for something they should have anticipated since they do this all the time. You know all I wanted was for someone to come out and install this with no hassel or worry to me. My blood pressure and anxiety level sky rocketed worrying that these people would walk out of my home without me being able to lock the door or secure my home. I even began calling some door company's to try to get and quot;emergencyand quot; help while they were still there. It never occurred to me that making the door lock again wouldn't be their job. I also didn't appreciate the way John handled the situation. If I knew how to put the dog door in myself, I could have ordered the Hale dog door and put it in myself without him. To be put in a situation such as this is not professional in my opinion. I suppose if you have a situation where there is no existing dog door or and quot;complicationsand quot;, you might be safe to use this group. The actual installers did a good job and also told me not to worry and that they would fix it since they could see I was getting panicky. However, do not assume the price quoted will be the price you will pay in the end in case something comes up. It makes sense to me now that for the previous dog door to have fit, the strike plate would have had to be removed so that it would fit flush. I'm not sure why this co. didn't anticipate this since they do it all the time. I felt like John was trying to blame me for this when I have no idea about installing doors. That's why I hired them.
- Leslie H....
AAlamo Handyman LLC
It took a couple of tries to get the correct doggie door. They had to go thru 2x6 walls with a brick exterior. That meant getting a 9 1/2 inch hole. But they saw to it that it was done correctly. It's nice when the provider doesn't accept OK. GOOD COMPANY
- Rita S....
FAce Handyman Services San Antonio
I originally called and left a message on Oct. 7 which wasn't returned until Oct. 9. The gentleman who returned my call apologized for the delay and I explained that I needed a new exterior door to my patio preferably with a flap for my medium-sized Dachsunds. He explained that a craftsman would come to the house, take measurements, and get the door then return and hang it. He estimated 2-3 hours at 65 per hour plus materials. We then scheduled an appointment at 1230 on Oct. 14 (one week from the date of my original call). The craftsman came to my house, took measurements, said he would return with the door and NEVER CAME BACK. I have called their number at least 7 times since the evening of the 14th and have left 2 messages. Nobody ever answered the phone; it went to voice mail every time (and at least 5 of the calls were during their business hours as posted on the website. In my second message, I let them know that if I didn't hear from them by close of business on the 15th, I would be calling someone else to do the work. I am now writing this review at 6 pm on Oct. 15, thoroughly disgusted at a week's worth of time wasted.
- Robert H....
AAce Handyman Services San Antonio
Excellent! The work was completed on time, under the estimated time, and with some professional problem-solving. The installer made preliminary contacts as promised, arrived at the appointed time, installed the exterior door quickly and efficiently, and installed the doggie door quite well - even though it did not fit exactly. Well done!!
- Joe A....
AAlamo Pet Doors & Pet Fences
These guys are a class act. From the first call, thru follow-up emails, they kept us informed of the progress of our scheduled project. The day of the installation, they arrived during the appointment window, completed the work very precisely. I'm a DIYer, and have done projects similar to this before, but the fit and finish of their installation was WAY BEYOND what I would have done. When they were done, the cleaned up well both inside and out, and left without a trace of them being there (other than a new door installed). BIG THANKS ... and we will HIGHLY RECOMMEND you to our friends.
Business Description: Jack has been painting for 35 years. He truly enjoys taking a room from worn and dingy to clean and beautiful. Jack does not currently charge any trip charge or service fee to look at a job and give an estimate. Jack is honest, dependable and interested in giving customers his best work product.
Recent Review: Punctual on answering request, however had limited working dates. Was available on weekends only. Did not come out to examine area for estimate. Large time difference between ordering pet door and placement. Did correspond on email for further instructions but with days difference. Lack of updates of door shipping and install dates unless pressed. On day install; very professional and complete. Did a great job. Cleaned up and ensured satisfaction. Would recommend again for complex dog door placements.
Recent Review: It all went very well. He bid on the work then took me to Acme Lumber to pick out and purchase the door and doggie door. With his discount, I saved even more money. The whole experience was very good.
Recent Review: I could not be happier with Marc Chambers. He's such a hard worker, called to let me know when he was arriving, cleaned up and respects you and your household and made sure before he left that I was satisfied. Even helped me get Bentley in and out of his doggie door...going above and beyond what was expected. Then, followed up again to see how my dog was loving his doggie door. WOW...what great customer service. If you are looking for a Handyman...Marc is the guy!
Recent Review: Responded in a timely fashion and set up appointment for an estimate. Returned and completed the job even though I had to go to Lowes to return the pet door because it was damaged. Mr. Cook kindly waited for me to return and proceeded to install the pet door. There was a minor problem with the pet door, but he persisted and finally installed it. Very gracious gentleman, I will call him again.
Recent Review: Peter was on time both visits, he made sure I was okay with everything he was going to do, he cleaned up after himself, and the doors look beautiful! He is one of those people you feel like you've known for years. I will definitely be calling him back!