I am seeking reimbursement from Al Martinez, owner, and COWBOYS A/C and HEATING, for damages done to my house because of damaged A/C system. On Dec. 19, 2014, we discovered water running down walls, soaking carpet, loosening wallpaper, and soaking furniture legs. I immediately called my contractor that does work for me, Radiance Homes, to get help on what to do. She called her A/C sub-contractor, Climate Magic, who immediately came out and assessed and repaired the problem. His description of the problem is as follows: ?Checked upstairs right side system for water dripping from secondary pan out-of- level due to 2X4 which supported kendorf with all thread had split and allowed unit to drop several inches. This in-turn did not allow coil to drain out primary and lead to existing problem. Supported rack for furnace coil with plumbers strap.? Model: FS4BE-036K / Serial: FSD100702416 CLIMATE MAGIC immediately fixed and re-leveled unit system. Much damage was done, as the units are located in my 3rd story attic with the water penetrating down through second story to the first level kitchen. Most of the damage was done in my second story living area. Damages required services of CLEANING AND RESTORATION SPECIALISTS, who removed damaged carpet and pad, disposal of same, moved furniture, used dehumidifiers and drying equipment for a couple of weeks, removed sheetrock and insulation and treated for mold, and then replaced carpet and furniture. BURGESSES PAINTING, INC.?s services included new wall and ceiling insulation, drywall, damaged door frame and baseboards, wallpaper removal, walls textured and primed and painted, and kitchen ceiling?s stains treated and painted. CHARLEY HUNDLEY (maintance sub) replaced the wet and damaged ceiling insulation in attic. I was on a maintance program with this company, COWBOYS AIR CONDITIONING AND HEATING, and this problem should have been discovered had they properly maintained the equipment. Had they blown out the drains, they would have seen the un-level system and secondary pan. It was very noticeable. I believe the supports were broken when they installed a new A/C unit. Since we do not use the unit constantly, I believe the damage of overflow was done when we turned the unit on for the warm season. I am seeking total damages and repairs of $ 11,945.17 from Al Martinez and COWBOYS A/C AND HEATING of San Antonio, Texas. Mr. Al Martinez responded to my initial complaint and came to my home. He assured me he would take care of the matter. However, he declined to view the damages and said he would consult his insurance agent and get back to me. After approx. two weeks, I had not heard from Mr. Martinez so I called. He responded that he had not heard back from the insurance agent and that he would call him and get back to me in 30 minutes. I never heard from him. I continued to make calls and leave messages for Mr. Martinez, but he never returned my calls.