guy was 20 min late, took 35 min to "set up equipment ", and then cleaned 3 rooms, a hall, and 4 area rugs in 25 mins. Had nothing to pretreat stains, said he had never seen an Angies List coupon, did not know deodorizing was part of the deal. And when asked to use deodorizer, he had a quart size hand spray bottle and did not cover all of my carpets and barely sprayed what he did cover. the carpet cleaning itself was quick, went over areas with one swipe, and the carpets were very wet when he was done. The one piece of furniture I asked him to clean under, he left sitting on the wet carpet with no foam lifters to raise it off the carpet when he was done. He did not have to move any furniture at all other than the one piece, a cat tree. My walkway was blocked for him to get to the other areas, and he watched as i struggled to move a heavy lift chair and a couch by myself, twice, 1st because he wanted to clean my back bedrooms 1st, so I had to move them from where i had set them, blocking the way to the bedrooms, then again, back off the living room carpets, so he could then, at the end, get to the living room. I am completely dissatisfied and disappointed and I will never use them again nor will I recommend them to anyone. This morning, altho the carpeting is dry, it is stiff and flat, and I can still see where the stains are. My carpeting is less than 3 yrs old, it forsure should not look or feel like it does now after cleaning ! Shame on your company !! Lesson learned, the are no bargains in life, you get what you pay for !!