NOTE: Connectionz was sold and is under new ownership as of November 2015. Prior reviews do not reflect current management. We hired Connectionz Plumbing to install a sump pump in our basement. The sump pit was already in place, we only needed the pump installed. We had excellent dealings with Connectionz in the past, only discovering later that it had been sold and the owner we had met was no longer with the company. When Connectionz Plumbing sent someone out to bid the work, they did so without providing any written bid. I asked about the absence of paperwork and was told the pricing was standard and no paperwork was needed. The details of the bid later came under dispute, specifically the provision to repair drywall after the job was completed. I paid an initial deposit over the phone via credit card, for which I am still awaiting a receipt over a week later. The installers arrived two hours after their three-hour arrival window due to a scheduling error in the office, which had our appointment slated for the following day. Rushed, the workers altered the terms of the bid, stating they will not repair drywall and will in fact no longer hide the sump pump drain hose within the wall as agreed. We asked regarding a lower price for a less intensive job and received no answer. We called the main office and spoke with the general manager, Daniel, who we later discovered was in fact the owner (despite his insistence that he was not the owner). Daniel also refused to discuss a lower price for less intensive work. I was not at home, and one of the installers pressured my wife into signing authorization paperwork for the full price. Work had already begun before I learned we would still be charged the full price even though they would not be digging up and replacing concrete, widening our sump hole, laying the pipe behind drywall, or repairing drywall— all of which were part of the original bid. Upon completion of the less intensive job, the workers insisted on final payment. My wife informed them I would call in final payment after discussing a price adjustment with the general manager, Daniel. I received a frantic call from my wife saying the installers were refusing to leave. I informed them directly that I would make payment to the office since we needed to discuss the pricing as the work was not what was originally bid. The installers informed me they would not leave our home until payment was made. I responded that if they needed to wait, they needed to do so in their vehicle. They refused. My pregnant wife was home alone with our young child. I informed the installers that if they did not leave, I would consider them trespassing and would call the police, adding that Daniel needed to call me immediately. A few minutes later, Daniel called and proceeded to yell at me and lecture me for 30 minutes. How dare I threaten to call the police… how dare I refuse payment… how dare I treat his employees that way. I attempted to explain what I wanted to discuss, but he continued to talk over me. At one point, he placed me on hold to talk to his installers, at which point they returned to the basement, tore out their installation and left the house, leaving my wife stunned, sobbing, and frantic. When Daniel returned, he continued to yell at me until I flatly stated he had done nothing to improve the situation but yell at me and refuse to listen. At that point, I was able to tell my story, while Daniel interjected defensive statements regarding their policies and procedures. We had been on the phone 45 minutes when I gave up and demanded a refund of my deposit since no work was actually done. Daniel immediately switched to customer service mode, stating he did not wish to upset me and wanted to make it right. He offered to come out and do the work himself the next day. I agreed, provided he re-bid the job entirely to ensure correct pricing. I took time off work, and Daniel came the next morning, re-bid the job $75 higher than the first bid, though stating he would “throw in” drywall repair for free despite it explicitly stated as part of the first bid. I negotiated him down to the original bid for the original price. I received paperwork and we scheduled a time for later that evening. He actually arrived an hour and a half early. I had thankfully taken the whole day off rather than a half-day. Partway into the job, Daniel consulted with me about changing the terms yet again, reducing his workload but not altering the price. His rationale for for leaving the Y-join as it was seemed sound. He stated it would leak in the event of a sewer backup, and wanted to leave it exposed so the leak wouldn't ruin the inside of the wall. I hesitantly agreed, but later learned the connection shouldn't leak by design, but should be completely sealed. Daniel assured me he would make it all look pristine and flawless. Again, the job ended up going until 11pm; I can’t imagine how long it would have gone had I insisted on the original workload. A few hours passed and Daniel called me down again, stating he had to leave for another appointment and would leave his coworker to finish mudding and sanding the drywall repair. I was stunned because he promised to complete the job himself, but wouldn’t actually see it to completion, and further stunned when he asked for final payment before he left. I stated I would not make final payment until the job was complete, but if he needed to leave, I would be fine calling in payment. He refused and returned to the basement to wait because of 2% higher fees from the credit card company if I called in the card number. I calculated the difference in fees as $10. We were dismayed by how we were being treated and told Daniel we were not feeling satisfied. He became impatient and stated that he had done everything for us and what could we possibly still want. I asked for a discount due to all the trouble (until this point we were only receiving the original job at the original bid price, with no concessions for the horrors of the night before). He offered us $50 on an $1,100 job. We accepted provided we also received a written apology from the first installers. Daniel replied: “So if I give you $50 and a letter of apology, you can guarantee me a 5-star review?” This was not the first time he used a 5-five star review as a bargaining chip. I was deeply offended by his insistence that I review him well— a review should be a natural extension of the nature and outcome of a job, not a point of negotiation between the owner of a company and a customer. At some point in the evening, Daniel left without informing us, leaving one worker to finish the drywall. At 11pm, the remaining worker told us it was “as good as it’s going to be” and he needed to leave. “Let this dry overnight, then sand it with this.” I was exhausted after over 8 hours of installers in my home, not to mention the ordeal the night before, so I accepted, and issued payment, which had to be called in anyway since Daniel had left anyway. Before retiring, I took pictures of the work, the hose sticking out of our wall at one point and entering an pipe inlet at another part (neither of which were there before the work began), the unsealed pipe-inlet connection that could allow sewer gasses to escape or even sewage in the event of a backup, the cracks along overly-mudded drywall, and the gaps between drywall and fixtures I specifically pointed out and was told would be repaired. The next morning, the job looked as hasty and shabby as it had the night before. I took more pictures, which I emailed to the company after lodging a formal complaint with the office receptionist since Daniel was not available. I asked for Daniel to call me because the work done was not pristine or flawless as he asserted it would be, evidenced by the pictures I attached. After several days, Connectionz Plumbing returned my call. I spoke with Daniel. He offered to send someone once again to fix the issues that "aren't up to your standard." I informed him I no longer had any interest in any dealings with Connectionz except for a partial refund so I can hire another company to fix it. Daniel refused, accusing me of blackmailing his company when I stated I would reflect our conversation in my review.