We have had a horrific experience with Ivory Homes and the contractor that did our exterior, Elite Exteriors, Inc. I would give zero stars if possible. The contractor not only used a different material for our exterior trim than what was promised in the real estate agreement, but they also installed it incorrectly by failing to prime and paint it according to the manufacturer's instructions (thereby voiding the manufacturer's warranty at the time of installation). They did not prime the boards, did not use the correct type of paint, did not paint all the exposed edges of the boards (the bottoms of the boards are completely unprimed and unpainted), and did not tilt the window sills down to allow water to run off the surface. The result is that we have horrible looking exterior trim that deteriorated rapidly and needed complete replacement by the second year. Both Ivory and Elite claimed that we were outside of the warranty period, and the manufacturer will do nothing because the warranty was voided by improper installation. However we persevered and continued to complain about the problem frequently, so last year they did us the "courtesy" (in their words) of replacing just the window sill boards and then caulking and painting them. This so-called "repair" was done with the lowest quality workmanship possible, and now our windows look even worse than before. The worker who did the "repair" did not even make a reasonable attempt to match the color or lustre of the paint, so you can see the difference in color and sheen even across the street! He also did not even attempt to smooth out the caulking, so we have hideous fat beads of crooked and bumpy caulking that were allowed to dry that way and simply painted over! Elite Exteriors should be ashamed to admit that this was their handiwork, because no one would ever believe a professional had done it. Ivory should be ashamed that they allowed a contractor to pass off such ridiculous workmanship. Since the time of the "repair," the trim has continued to deteriorate and some of our water table trim board is now falling off because it is so warped and swollen by water damage. Meanwhile, the window trim boards that were not replaced have continued to swell and crack around the sill boards that were replaced, making the whole "repair" even more worthless than it already was because the surrounding window trim is a water-damaged disaster. Plus the newer sill boards were made of a similar material to the original boards (a low quality engineered wood board, which is similar to particleboard and not very weather-resistant even if treated properly), and the paint is already beginning to flake off after less than one year. Most likely they did not follow manufacturer's instructions on those boards either. We are still pursuing the issue with both companies although they refuse to do anything. They are very difficult to work with and sometimes seem to intentionally misrepresent facts in the hopes that we might fall for it and give up, for instance they are now stating that we have fiber cement board siding when that is not remotely true and in the past they even told us what brand the products were (TruWood and MiraTEC). Lest I forget to mention it, we live in a community called Garden Park, which is a 55+ community intended for seniors, and many of our neighbors are having the same problems because Elite did their exteriors too. Unfortunately, they are having even less success than we've had at getting the problems resolved. In a community that is touted as "maintence-free" in its marketing and by its salespeople, one would expect a lower level of maintenance than the average home, but in fact they have been abnormally high maintenance homes in many ways. Many of the residents here are elderly and unable to deal with this kind of trouble in what was supposed to be a low maintenance retirement home. Ivory Homes and Elite Exteriors should be ashamed of how they have treated this senior community. To anyone who reads this, do yourself a favor and don't ever buy a home in Garden Park, or an Ivory Home in general, or a home with exteriors done by Elite -- it will only cause you grief and might even give you a stress-induced heart attack.