Recent Review: I contacted Boyd for quote to install a new shower valve. I was very specific with the description of the work -- a first floor bathroom remodel where the shower wall will be open for their easy access. Copper pipe. Task is to sweat solder the new Delta universal shower valve provided by me, for a "shower only" (ie no tub) installation. The girl answering the phone was very pleasant but did not have any pricing. I discussed that I wanted to get at least a ball park estimate over the phone before bringing anyone out as I've seen some price gougers in the plumbing industry. She indicated she would speak to a tech and try to get back to me today or Monday with a ballpark. And she did do that - got back today. I give them a B on responsiveness -- an A would be having a standardized price list and ability to respond on the phone immediately, but this was decent service. However, on the price, they initially got an F. I've had this work done before -- last time it was $250, they provided the valve, and that was a tub and shower kit so required more joints, more copper, and more soldering as well as removing drywall to access the valve. This job is significantly easier. I've spoken to a few other plumbers this time to get current market rates and here's what the marketplace has provided me: - about 1 to 2 hours of work including cleanup, less if it's straightforward. - quotes in the range from $200 to $350 - Boyd quoted "$800 to $900." Which is 3x to 4.5x other quotes I was getting. Front desk was pleasant, responsive within her abilities and tried to be helpful. I initially provided a B on service, an F on pricing and D overall with a comment that it was possible something was lost in translation. UPDATE Mike Boyd called me back the following week to discuss my experience. He indicated they normally do not give out phone quotes, and the technician who quoted made a mistake and didn't understand my situation. He indicated that they provide free quotes, where others typically charge to come out and look at the job, and that for the $800-$900 price they would typically be supplying the shower valve, opening the wall, performing the sweat soldering and then doing a drywall patch to close the wall. I appreciate the call back, and that makes some more sense, although I still think the pricing is pretty high. The valve and the drywall materials have a combined material cost of less than $50 and if you add another 30-60 min of labor for the drywall cutting and replacement, it seems they are still rather expensive compared to other bids I received of about $200-$300. With all that said, I thought he was a nice guy, and since they provide free quotes, I would let them take a look at future jobs and would consider trying them again. I raised their overall score to a B, with the downgrade for not having their business policies and practices clear with employees, and for what seems like still a rather high price. If I could give a B-/C+, that's really where I'd pit the experience overall this time. But I'd consider trying them again as I do have a sense they would try to make things right if there were issues . In this instance, I got the job done by someone else for $250 and they did just fine, and fast.