Richmond Keypad Lock Installation

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Angie's List : Local Reviews : Locksmiths : Richmond : Richmond Locksmiths : Richmond Keypad Lock Installation
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275
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Award 2018Super Service Award
Recent Review: Very knowledgeable and pleasant. Provided suggestions regarding lock purchase for electronic keypad lock and did excellent job servicing and rekeying other locks. Locksmith was very thorough and made sure everything was working well before he left. Spent quite a bit of time on the job. Unfortunately he was unable to make extra keys for me due to a problem with the equipment, but otherwise a very good experience and will use this service again without hesitation.
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137
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Recent Review: Although the deal presented said the provider would call me, I had to call them.  They were however prompt in returning my call and scheduling an appointment.  The service person arrived as scheduled and did the work specified in the deal.  He was pleasant and efficient.  Unfortunately the 'universal' keypad installed to replace the one I was using turned out to be confusing to use and too easily 'reset' so that it no longer worked.  My very first visitor after its installation pushed the wrong buttons and the keypad was reset and would no longer work.  I looked up the instructions  for resetting the keypad provided by the garage door maker  but we were never able to get the thing to work.  It turned out that their instructions would not work with this unit.  I had to call this  service provider to come out again and correct the situation.  He did promptly and this time I watched what was required and asked for instructions which were not offered on the first visit.  It is not easy to reprogram this keypad and I only hope that is not needed again as I will probably have to call the provider out again.   I was happy with the people I worked with, the cost and the prompt service, but am not so happy with this universal keypad.
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Recent Review: We are very happy with the service that we receive from ADT Security Services. They are a great company to have monitoring my home alarm system. The keypads are really easy to use and we have never had a false alarm.
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Recent Review: Richard Hernandez (owner) and colleague Charlie Clendenin installed my system in 2001, shortly after I bought my 30+ year-old home. They provided all the information I needed when they came initially to meet with me before I hired them. They had the system installed while I was at work, and they had cleaned up the mess of installation by the time I arrived home. I am VERY PLEASED with my system and have already recommended AAE to all my friends, coworkers, acquaintances...everyone. They are responsive if I have a question or problem (only one problem so far - a battery died in one motion detector - Richard came out, replaced the unit at no charge). They are courteous and respectful of their customers' homes. Also, monthly service available - at one of the lowest prices I've seen. And the operators answering an emergency alarm are quick, friendly and eager to help. HIGHLY RECOMMEND.
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Recent Review: Company is willing to negotiate on the price of the equipment. Installation went exactly as described. Monitoring service also works as described. We have accidentally set the alarm off several times. As part of the monitoring they check the phone line connection weekly and monitor the battery life of the wireless equipment they installed. Would highly recommend.
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Recent Review: 11/5/2018:: The installation went great. I had three installers show up and they were AWESOME. Rudy did the main install and Glenda (who I thought was just a a Sales Rep) came in to assist. She went around and removed all my old Richmond Alarm stickers and signs and replaced them with Johns Brothers. Wherever I wanted a sign or sticker, she put one. Taylor came along and helped to install the new key pads and smoke alarms. I can't say enough good things about these three. Everyone I have come in contact with at Johns Brothers is so friendly. Our old smoke alarm went off in the middle of the night and I called the next morning. Dana took the call and Great Customer Service and a friendly attitude has to be one of Johns Brothers' requirements to work there. Dana was so nice and she responded fast and asked for my earliest time of availability. Not their earliest, my earliest. And there was no time window given (i.e., between 1 and 5) as so many service companies give. Rudy came back and replaced the unit the same day and I have not had any trouble since. I LOVE the system and I LOVE the app that I am able to use to lock my back door, turn on and off the alarm and control my lights. I can't wait to order the thermostat that allows me to control from the app as well. I have a neighbor that watches my house if we go out of town. She is always fearful of setting off the alarm so I downloaded and set up the app for her to use. She LOVED it. I also set off the alarm once by accident and the response was within seconds. I HIGHLY recommend Johns Brother Security! The service and employees are the best you could ask for. Your home is safer in their hands. Prior Post: Ok, I haven't had my system installed yet (scheduled for next week), but I wanted to comment on what I have experienced just from researching and calling them. They know their stuff and they WILL NOT over-sell you stuff you don't need. In fact, they will talk you out of stuff. Also, they charge pennies for their install compared to one of their biggest competitors (Richmond Alarm). I have been with Richmond Alarm for over 20 years. Recently my keypad went out and it could not be repaired. I ended up having to get a new keypad. Since I have 2, I ordered both replaced. They came out and installed them (telling me they would be here at 8:15 but not showing up until almost 9:30, so much for my morning walk.) So, this visit will be costing me almost $400. In talking to the salesman, I mentioned wanting to be able to have a door lock that I can open via my phone. He told me I needed a module and a deadbolt and he said it would be $250 (as he would waive the install fee). Then when the guy showed up to install the keypads, he had no idea I was to also get the deadbolt and module. Called salesman and he said I never signed the document he sent. Guess what, the document was never sent. Then he resends and I get a document wanting to charge me $649.00. II did the math and thought it was going to be for everything. NO, it was in addition to the keypads. He said the quote he gave was just for the module. Why would I order a module without the deadbolt? So now, if I wanted to get it, it would cost me $1,000+. I was furious. I cancelled my service with Richmond Alarm. I called Johns Brothers Security and found out that not only can I have what I want, along with even more (video doorbell, lightbulbs that can be turned off by my phone). Guess what, all for $ 190. What's the catch? A service plan for 3 years. Heck I stayed with Richmond Alarm for over 20 years. Even when I add the $400 that I have to pay Richmond Alarm, it will be almost $400 saved. Plus, I plan on selling the keypads on eBay. I will update my feedback once I have the installation and see how they respond. But for now, you could not ask for BETTER Customer service. Their salesperson is honest and will not quote you on something you don't need. She is also friendly and so funny. Just call and ask for Glenda. 1
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Recent Review: It's working out fine.  I had some problem with it to begin with.  When they sent the pieces to me they had already batteries on them.  I had to two keypad batteries and one keypad died within a few days when I set it up.  The other keypad batteries died the following week but they did send me some new batteries to replace batteries.  Anyhow, I had no problem with it.
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Recent Review: The owner, Frank Pegram, came out to inspect my home and discuss my concerns and circumstances.  He was very professional and personable.  Told me about his company/business.  We discussed my options.  Being that I had a cat a downstairs motion detector was not advisable as she could be read by the sensors and trip the alarm especially since she jumps up on furniture.  He took the time to explain to me how the motion detector worked and why it would not be advisable for me to use one downstairs.  Hence my alarm system got pricey having to cover the windows.  The equipment is mine however and after the contract expires if I should choose to use another alarm company to monitor my home the same equipment can be used.  He also checked the wireless signal during his visit.  Installation was done by Chris Brooks who was also very knowledgeable and personable.  You could tell that he had been installing systems for some time.  Very neat installation, efficient, asking for input and discussing options.  After installation my alarm system was thoroughly tested and adjusted.  Before leaving Chris also reviewed the keypad with me and answered questions I had (even knew what page to reference for my question!).
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Recent Review: In the beginning, it was a little rough but it has been corrected and we've had no more problems. The alarm system sends a signal to our cellphones and the signal stopped coming in. I contacted their customer service and they reassured me that there were absolutely no problems. The power went out several weeks later and that persisted for about three months. I kept calling and they kept reassuring me that everything was fine. I determined, through research on the Internet, that things were not fine and actually my alarm was not turning on or turning off so I was not being monitored. We had not only the alarm but also the smoke detector as well. I spoke to a lady at their corporate office and got an individual who confirmed that our alarm was really turned off and we were not being monitored. They sent a technician out to replace the keypads and the battery to increase the signal strength at which point, we were getting notifications on our cellphone and that reassured me that we were being monitored. Because of the inconvenience and the fact that we were paying for a service that we weren't actually getting for five months, they gave us 12 months of monitoring for free. Had I not persisted, I probably would have continued to pay for a service that we truly weren't getting but when they did realize what was going on, they were very quick to fix it. They did follow up with me a couple of times. The young lady that I spoke with gave me her personal number to call in case we had problems in the future. It ended up being a very easy situation and we were completely satisfied. We still use their service to this day. It's $54.99 a month. It's a "B" on the Overall grade because I felt like I had to push the issue before they identified it in the beginning.

Reviews in Richmond to Install Keypad Lock

AHome Locksmith USA
Very knowledgeable and pleasant. Provided suggestions regarding lock purchase for electronic keypad lock and did excellent job servicing and rekeying other locks. Locksmith was very thorough and made sure everything was working well before he left. Spent quite a bit of time on the job. Unfortunately he was unable to make extra keys for me due to a problem with the equipment, but otherwise a very good experience and will use this service again without hesitation.
- Beth R....
AHome Locksmith USA
Richard was wonderful.  He was professional and friendly.  The locks work perfect and he even gave me recommendations for future work and keypads for the house.  I would highly recommend Home Locksmith. !
- Leslie C....
ARichmond Security Inc
They were very good, they returned my call right away, came out on time, polite, friendly. I don't remember the exact cost but I know it was very reasonable.
- Marcia G....
BPrecision Garage Door
Although the deal presented said the provider would call me, I had to call them.  They were however prompt in returning my call and scheduling an appointment.  The service person arrived as scheduled and did the work specified in the deal.  He was pleasant and efficient.  Unfortunately the 'universal' keypad installed to replace the one I was using turned out to be confusing to use and too easily 'reset' so that it no longer worked.  My very first visitor after its installation pushed the wrong buttons and the keypad was reset and would no longer work.  I looked up the instructions  for resetting the keypad provided by the garage door maker  but we were never able to get the thing to work.  It turned out that their instructions would not work with this unit.  I had to call this  service provider to come out again and correct the situation.  He did promptly and this time I watched what was required and asked for instructions which were not offered on the first visit.  It is not easy to reprogram this keypad and I only hope that is not needed again as I will probably have to call the provider out again.   I was happy with the people I worked with, the cost and the prompt service, but am not so happy with this universal keypad.
- Carole K....
AAAE SECURITY SYSTEMS INC
Richard Hernandez (owner) and colleague Charlie Clendenin installed my system in 2001, shortly after I bought my 30+ year-old home. They provided all the information I needed when they came initially to meet with me before I hired them. They had the system installed while I was at work, and they had cleaned up the mess of installation by the time I arrived home. I am VERY PLEASED with my system and have already recommended AAE to all my friends, coworkers, acquaintances...everyone. They are responsive if I have a question or problem (only one problem so far - a battery died in one motion detector - Richard came out, replaced the unit at no charge). They are courteous and respectful of their customers' homes. Also, monthly service available - at one of the lowest prices I've seen. And the operators answering an emergency alarm are quick, friendly and eager to help. HIGHLY RECOMMEND.
- C F....
AHome Locksmith USA
Richard arrived on-time, was courteous, made sure all locks were covered and in working order before he left.
- Goran G....
ARICHMOND ALARM CO
Company is willing to negotiate on the price of the equipment. Installation went exactly as described. Monitoring service also works as described. We have accidentally set the alarm off several times. As part of the monitoring they check the phone line connection weekly and monitor the battery life of the wireless equipment they installed. Would highly recommend.
- Chris M....
AHome Locksmith USA
This worked out great. Richard followed up on my request right away and set up an appountment for the following day. He said to buy the locks I want (he made some brand recommmendations) and he would work with whatever choices I wanted. When he arrived I actually had additional locks I was hoping to install, along with a keypad lock and he not only had no problem with the change in plans but took the time to explain everything he was doing and why (some damage to the doors required a change of plans). He took his time, listened to my requests and did great work. Overall this was fast, friendly service and I felt his price was very fair. Would 100% use Richard again without hesitation.
- Christian B....
AJohns Brothers Security
11/5/2018:: The installation went great. I had three installers show up and they were AWESOME. Rudy did the main install and Glenda (who I thought was just a a Sales Rep) came in to assist. She went around and removed all my old Richmond Alarm stickers and signs and replaced them with Johns Brothers. Wherever I wanted a sign or sticker, she put one. Taylor came along and helped to install the new key pads and smoke alarms. I can't say enough good things about these three. Everyone I have come in contact with at Johns Brothers is so friendly. Our old smoke alarm went off in the middle of the night and I called the next morning. Dana took the call and Great Customer Service and a friendly attitude has to be one of Johns Brothers' requirements to work there. Dana was so nice and she responded fast and asked for my earliest time of availability. Not their earliest, my earliest. And there was no time window given (i.e., between 1 and 5) as so many service companies give. Rudy came back and replaced the unit the same day and I have not had any trouble since. I LOVE the system and I LOVE the app that I am able to use to lock my back door, turn on and off the alarm and control my lights. I can't wait to order the thermostat that allows me to control from the app as well. I have a neighbor that watches my house if we go out of town. She is always fearful of setting off the alarm so I downloaded and set up the app for her to use. She LOVED it. I also set off the alarm once by accident and the response was within seconds. I HIGHLY recommend Johns Brother Security! The service and employees are the best you could ask for. Your home is safer in their hands. Prior Post: Ok, I haven't had my system installed yet (scheduled for next week), but I wanted to comment on what I have experienced just from researching and calling them. They know their stuff and they WILL NOT over-sell you stuff you don't need. In fact, they will talk you out of stuff. Also, they charge pennies for their install compared to one of their biggest competitors (Richmond Alarm). I have been with Richmond Alarm for over 20 years. Recently my keypad went out and it could not be repaired. I ended up having to get a new keypad. Since I have 2, I ordered both replaced. They came out and installed them (telling me they would be here at 8:15 but not showing up until almost 9:30, so much for my morning walk.) So, this visit will be costing me almost $400. In talking to the salesman, I mentioned wanting to be able to have a door lock that I can open via my phone. He told me I needed a module and a deadbolt and he said it would be $250 (as he would waive the install fee). Then when the guy showed up to install the keypads, he had no idea I was to also get the deadbolt and module. Called salesman and he said I never signed the document he sent. Guess what, the document was never sent. Then he resends and I get a document wanting to charge me $649.00. II did the math and thought it was going to be for everything. NO, it was in addition to the keypads. He said the quote he gave was just for the module. Why would I order a module without the deadbolt? So now, if I wanted to get it, it would cost me $1,000+. I was furious. I cancelled my service with Richmond Alarm. I called Johns Brothers Security and found out that not only can I have what I want, along with even more (video doorbell, lightbulbs that can be turned off by my phone). Guess what, all for $ 190. What's the catch? A service plan for 3 years. Heck I stayed with Richmond Alarm for over 20 years. Even when I add the $400 that I have to pay Richmond Alarm, it will be almost $400 saved. Plus, I plan on selling the keypads on eBay. I will update my feedback once I have the installation and see how they respond. But for now, you could not ask for BETTER Customer service. Their salesperson is honest and will not quote you on something you don't need. She is also friendly and so funny. Just call and ask for Glenda. 1
- Menthia C....
AHome Locksmith USA
The owner, Rick, showed up when he was scheduled and began by evaluating all of the doors and the needs of my family. He suggested a new deadbolt for the front door that would use a keypad so that we would not have so many keys out. He was right, it was a great idea and we have loved it. Rick was friendly, professional and shared every step of the process to make sure I understood what he was doing and why. When our back door wouldn't close a few days after he changed the locks, we called him to come and look at it. Rick showed up, as promised and fixed the door even though it may not have be due to the lock change. He goes above and beyond and was a great help.
- Abubaker A....