About one year ago, our sewage pump stopped working and Brown Brothers came out and cleaned it out. They told us that we needed to replace the unit (in the future) because it didn't have a fail-safe on it and although it was clogged, it kept running and was very hot. So, in November, I scheduled a day for Brown Brothers to come out to replace the unit and took off of work. Only, once they got there, they said we shouldn't replace the unit because it was running fine and they had no clue what I was talking about when I mentioned the "fail safe." Instead, they prepared a written replacement quote a week later. When we scheduled the appointment, we asked repeatedly if they were going to replace it when we had our appointment or if they needed to come and get a model number to order the part. We were assured that they would do the work. So, I took the whole day off for nothing. Before the plumber left, I mentioned that our garbage disposal was backing up and the plumber took a plunger to it and charged us $120.00. And to make matters worse, it never fixed anything at all. So, 2 days ago, our sewage pump died which meant the sewage was backing up into our house. We called the Brown Brothers evening line and they told us to call back in the morning. So we called at 8am and we were told that when they had a plumber available, they'd give us a call. We had no idea when that would be. An hour? The next day? We waited until 12pm and called another plumber who said they would have someone there in 30 minutes. I called Brown Brothers back to tell them nevermind and was told again that they had planned to call when someone was available - probably after lunch. I had a bathtub full of sewage and I'm supposed to wait 18 hours for service? Why even have an on-call person?