Recent Review: I had been looking for the right floor for a couple of years. I was almost ready to go with another company about two years ago, but I had to replace my furnace, which put the floor on hold. When I began the search again, despite many new choices, I ended up with the same floor I had chosen before. In the course of looking for the floor this time, I had gone to several stores, one of which was Bruce's. Bruce's didn't carry the floor that I liked best, but Dot had been so friendly and helpful during my search, that I really wanted to do business with them, even though they were considerably farther from my house than the other two. I took the chosen sample in to her and she immediately found two samples of Quickstep floors that they did carry which were virtually identical to the floor I had chosen. She waited patiently while I tried to choose between the two samples, one of which was significantly more expensive (a process that took several weeks), understanding that this was a large purchase for me and I wanted to be sure I made the right choice. Ultimately I chose the more expensive floor, although Bruce's price was less for the same floor than the other two stores where I had been looking. Larry came out to measure, arriving a little earlier than our appointment time, and was very friendly and helpful in answering some of my questions about the installation process. He did have to come back a second time as he didn't realize that the kitchen was to be included in the job and I didn't realize that he hadn't measured the kitchen. Once again, he was there promptly at our appointed time and took just a few minutes to complete the measurements and verify that we had included everything this time. Lynn was very helpful in getting me a very good price from the manufacturer - better than the price originally quoted - and helping me to secure financing. She also ordered the materials and scheduled the installation on my chosen days, explaining that it would be a two-day process. The installers arrived promptly as scheduled and began work immediately. They worked diligently throughout the project, stopping only for a short lunch break. They completed the main living area, office and kitchen, minus some moulding, the first day, enabling me to have the use of my house again (I spent most of Day 1 in the garage with my animals and laptop). They left the carpet in the bedrooms, so that I didn't have to walk around on subfloor that night. On Day 2 they worked on the hall and remaining two bedrooms. Everyone on the team was friendly and communicative, and aside from the inevitable chaos, it was a very positive experience. A couple of things that didn't go perfectly: I didn't realize the dust that would be created from the removal of the old carpet and floors, and the sawing of the door frames, so I spent some time after installation washing all of the linens in the linen closet, pots and pans, and some of my clothes. After Day 1, I realized the problem and was able to move my clothes to the completed closets, so I was able to avoid having to re-wash everything. It would have been nice to know about that ahead of time. I would have packed up the closets along with all the other things I removed from the house. Somehow, the manufacturer's shipment was short and they ran out of floor on Day 2. They immediately ordered the remaining quantity, but because the next truck didn't come in until the following Tuesday, I had to wait almost a week to finish the floor. This was more of a problem because there were three areas that were only partially completed - the master closet, the linen closet, and about half the guestroom and guest closet. This kept me from really beginning to put things back in place, since nothing could be returned to the closets until the floor was finished. In retrospect, I would have liked them to completely finish the master bedroom and linen closets and leave just the guestroom undone. However, they returned at the appointed time and completed the job in just a few hours. There are a couple of places in the kitchen that are only visible when I bend over to vacuum that might have been finished a little better. They are all around the dishwasher area where there is no quarter-round because there is nothing to nail it to, so you can see the edge of the floor and a couple of cuts that went a little too far. Someone has suggested that I glue some quarter-round to the bottom of the dishwasher which will come off with the dishwasher panel if necessary. The only other thing was that there are a few marks and fingerprints on my walls and doors where equipment and materials obviously banged into them or dirty hands moved them. This isn't a big deal for me, as I plan to paint, however if I had painted before I had the floor installed, as many people suggested I do, it would have been a bigger issue. All in all, this was a very positive experience and I love the final results. The folks at Bruce's were great to work with, and I will definitely use them again, should the need arise.