Ralph saved the day again. My sump pump gave out during a period of heavy rain, and the basement became flooded with around 3 inches of water (and rising). Ralph came in the next morning (earlier than expected, even), replaced the old sump pump with a quality commercial grade pump, and his charge was more than fair. Ralph is professional, courteous, honest, and an all around good guy. This is the 4th or 5th time we've had Ralph in for plumbing work, and he always does an excellent job. I highly recommend him.