I hired Michael of South County Carpet Cleaning to clean my living room carpet, and to clean floor tile and grout in a hallway, bathroom and in the kitchen. On June 30, 2017 Mike arrived and cleaned the carpet and then started on the tile., The carpet cleaning went well, however, when cleaning the tile, his tile cleaning machine (Hydroforce SX) left circular black marks on three tiles. He could not explain why this had happened, saying it had never happened before. He attempted to clean them, but could not remove the marks. Mike said he would return shortly after the 4th of July holiday, and would clean the tiles. On about July 11, Mike called, saying he had a cleaner to remove the marks, and he would return to finish thee job. It was July 29 before Mike returned. The cleaner he brought with him did nothing to rectify the situation. He said he would talk to a tile installer about this and would return to either clean the tile or would replace two of the three marked ties with two tiles I had remaining from when the tile had been installed years earlier. Hearing nothing more from Mike, on August 7 I left him a message, stating that if he did not resolve the problem by August 19, I would have to find someone else who would clean or replace the tiles. I heard nothing more from Mike. Mike did a good job cleaning the carpet. If the tile cleaning had been done without incident I would have given him a 5 star rating. I conclusion, I recommend him for carpet cleaning, but if you want him to clean tiles and grout, I advise that you find someone else.