Business Description: Gillece Services is a family-owned and operated home services company based in Pittsburgh, Pennsylvania. Gillece provides Plumbing, Heating, Cooling, Electrical, and Waterproofing services to the Western Pennsylvania region, specializing in residential emergency, maintenance, repair, and replacement. With 24/7 availability 365 days a year, Gillece aims to provide urgent service while offering flexible scheduling for their customers.
In business for more than 30 years, Gillece began as a plumbing company founded by Master Plumber Tom Gillece. The company has since expanded its corporate location, services provided, and areas served to accommodate both a growing staff and homeowner demands. The corporate office houses Customer Service, Sales, Marketing, Operations, and other departments, as well as an extensive training facility, warehouse, and on-site mechanic. Gillece currently provides service to Allegheny, Armstrong, Beaver, Butler, Fayette, Washington, and Westmoreland Counties throughout Western Pa.
Many homeowners are familiar with Gillece Services’ parrot mascot, Gilley, who is often featured in television commercials saying his catchphrase, “Call Gillece!” Gilley acts as a spokesman online, as well, providing tips and advice for homeowners as well as entertainment. As a “green screened” company, Gillece has also been recognized for its commitment to the environment through offering green products and services, educating homeowners about environmentally-friendly practices, and practicing conservation both on the job and at the office. Gillece provides high-efficiency home comfort systems, low-flow plumbing fixtures, and a variety of other products that can help a home become greener.
Homeowners can call Gillece at any time to schedule a service, whether it’s evening, a weekend, or a holiday. Customers also have the option to receive a picture and brief bio of the technician who will be arriving at their home via email. This program is one part of Gillece’s ongoing customer service effort to provide the best experience all around, from the time a call is made until work is completed.