Owner Phil replaced our pool heater a few years ago – he came just days after we called, and on Memorial Day weekend, if I remember. He was thorough, knew what he was doing, and charged us reasonably. I’d give him an A. Fast forward to a few weeks ago, broken pool pump. On T, I called, left message. On W, I called, talked to him (so I had a good number) about repairing our pump. He does not do that, fair enough. After some thought, we decided to get a new pump. On Th, I called, left message that we wanted a new pump. On Sunday, I emailed an address from his (defunct?) website. On M I called two phone numbers and left messages, and emailed via BBB. We live just 15 min. from him and did not have an urgent need so I’d think he’d like our business. But he did not get back to us. I understand personal emergencies, too much business, vacations, old email addresses, lost phones, but he has not gotten back to us in 3 weeks. I hope he is OK but I’d give him an F this time. I averaged my experiences and gave him a C. A good guy if you can contact him.