In May 2014 we scheduled a sales associate with Steel City Flooring to come to our home for an in home consultation. He showed up on time, was very pleasant, easy to work with and did not try to up sell us on anything. Our request was for approximately 400 square foot of laminate floor and 25 square foot of ceramic tile. The gentleman was on site for about 30 minutes and gave us a quote for the services and said the total installation would take 1-2 days. We were not yet ready to commit to this and said we needed to think this over some more. We waited 4 days and then decided to stop in the West Mifflin store to purchase the flooring and installation. When we arrived, we asked for the sales associate we had come to our house. We were informed he no longer was with the company; however the sales associate that was present was happy to assist us. He had the paperwork from our consultation and we said we were going ahead with that quote. He said he would look it over and be right with us. A few minutes passed, and he informed me that the quote was wrong. Some items were left out, calculated incorrectly, and the free carpet lift (as promised) was not included with laminate flooring. This amounted to an additional $800 that would need added to the cost and it would take 2-3 days for the installation (1 more day than originally promised ? No big deal). He did say he would work with us and we could split the difference at $400. We decided to still go with Steel City Flooring even with the adjusted pricing. About 2 weeks passed and I received a phone call that the items we purchased (Paid in full) were at the store and they wanted to schedule delivery. I immediately said that I had a truck and would be driving by the store and could save them a trip. They seemed appreciative and I stopped by, loaded the materials myself and delivered to my house. The installation was scheduled for 2 weeks later. I called Friday before the installation date to confirm, and I seemed to catch them off guard, but I thought maybe I was wrong. Sure enough, on the installation day (June 3, 2014), a sub-contractor arrived at my house. He told me he didn?t know about the job until 1 day prior and the company begged him to accept the job. He was on site at my house until June 11 (a total of 5 days because of the weekend and he took a day off). After the 5th day, he realized there was not enough laminate flooring to finish my hallway (approximately 15 square foot needed). He called the store and they agreed to order it and would schedule with me to get the job finished. The sub-contractor packed his tools and was gone. I called Steel City a few times to keep reminding them the job needed finished, and finally we were able to schedule to get this complete, I had to stay on top of them to get this scheduled. Their installer Ken arrived on time and completed the job promptly and professionally, no complaints about the installer. In July 2014, I called to inform Steel City that my floor was buckling up in my dining room ? Part of the original installation. They said they would file a claim. A few days later, I received confirmation that the claim was filed and we scheduled them to come out to fix the issue. Due to some confusion or paperwork mix up, my repair did not occur and I was told it would be rescheduled. On October 1, 2014, I stopped in the West Mifflin store to find out the status of rescheduling this repair since I had not heard from them, and had been unsuccessful getting ahold of anyone by phone. The sales associate at the store was nice, and more than happy to help. He apologized for the company not getting back to me, and they scheduled the installer for the next day. October 2, 2014, Ken arrived and corrected the installation that the sub-contractor had completed. He was efficient, polite, and great to work with. In summary, we purchased our flooring from Steel City because we liked their products and their prices seemed reasonable and fair. We worked with the company from the start ? With the incorrect original bid and even delivering the materials ourselves. We were satisfied with our floors but the installation was a longer than desired process. We originally were told 2-3 days and it ended up being 6 days spanning 3 weeks, so for that extended time our home looked like a construction site. The company sells decent products at reasonable prices, everyone I dealt with face to face was polite and courteous however; it seems that something is lacking organizationally. I had to repeatedly call the company to check on the status of completing my installation and then settling a claim and eventually stop in the store in person. I believe this was more work for me than I should have expected. We are now not even 2 years from the installation and are looking to replace the flooring. It did not last as was promised at the time of the sale. The flooring seems to be low quality.