We found Vicki Brown Interior Solutions here on Angie's list and chose her because of her high rating. The short story- she is amazing! We had a bathroom water line disaster on the top floor of our home which resulted in plenty of damage and a lot of restoration work from the top through bottom floors. There were simply too many choices for us to handle: flooring replacements, carpeting, paint colors, replacement lighting, furniture and so on. It was more overwhelming because we needed to tie all of the restoration work into the rest of the house that was not damaged. The disaster was bad enough, but the decisions afterward just put us over the edge. Well, until Vicki came to the rescue! Vicki responded to my phone message the same day that I called. She was pleasant and professional on the phone. She asked about the project and then quickly reviewed how she charges for services (simply by the hour, and a very reasonable rate I might add). We scheduled an appointment for a few days later. She was amazing. We walked through our home and discussed all of the work that needed to be done. We explained that insurance was covering a good portion of it, we were using their recommended disaster restoration company, but we were on the fence about other items in our home that we may or may not want to do at the same time. She was amazingly patient, thoughtful and just very smart about everything. She asked great questions of us to get a sense of our style and the direction we may or may not want to go in various places. She also made very clear that as the project moved forward and she presents us with choices: we should never feel bad about rejecting anything. She encouraged us to be open and honest and promised us her feelings wouldn’t be hurt. Her job was give us choices so that we would ultimately love the final result. She made us feel totally at ease. Vicki became the lead on the entire project. She took care of all of the meetings with the restoration company. This included meetings where she narrowed down samples of paint, carpeting, and flooring with them using their preferred vendors. She also checked out various furniture stores to help find replacement furniture. This was a ton of work! She would then bring us a short list of amazing design choices! Honestly we could have closed our eyes and picked any one of her choices randomly, and be totally happy with it! We didn’t do that of course, but absolutely could have. Throughout everything, Vicki kept us in the loop. She was always great about letting us know who she is meeting with and the types of design choices she was considering. She was never late for a meeting, and while she was working with quite a few clients and very busy, she was always flexible and prompt when scheduling meetings with us. As of today, all of the design choices have been made, and the work is currently underway. Vicki is still keeping tabs on everything and is always available to answer questions as the work continues. I will post a follow-up after everything is complete, but one thing is clear: Vicki is fantastic and we can’t recommend her highly enough! Thanks Vicki!