Oklahoma City Swamp Cooler Repair

Rusty stopped in on a Sunday after we had some power issues, diagnosed the problem, assuring us that we were not in a dangerous situation. RPK has also done some electrical work in our Master Bedroom, pulling new wire, installing new switches, a light for the Shower, and a new Heat vent. They showed up early, did a GREAT install, and were very professional! Highly recommend these guys! Matt D - Bethany, OK

The technician was prompt, professional and courteous.  We had to get a new heat/air system.   He provided fast install, I had my air that day.  He had to return for the heat venting because of rain.  He was back as soon as it stopped. His work was clean, he was very confident in the system they provided.  I couldn't ask for better service.  So I purchased the maintenance plan from Angie's list.  I think I spoke with most of the people there and every one treated me well.  I'm glad to have been united with Excel Mechanical P H & A.

The technician, Andy, was very personable and listened to my concerns about soot around the heat vents and a continuing burning smell even though heat had been used beyond what you would assume was dust burnoff. He advised me that burning candles was the probable cause of the soot problem, which makes great sense. He also discovered an open gap on the air intake on the heat unit that was probably causing the lingering burning smell by drawing in attic dust and debris. He repaired it at no extra charge. This morning I noticed no burning smell. I am very satisfied with Aire Serv and would recommend them to anyone.

They discovered that a support beam had not been installed correctly when the house was built. They did a good job of correcting this unexpected problem. However, the overall remodel job was not managed well. When the tile floor was installed, part of it had to be done in the dark with only the light from a drop light because the ceiling lights had not been installed. There was no heat to dry to the tile floor because the heat vent was not cut open until the last day. No one would call to tell us when they were not coming until after their expected arrival time or after we called them and left messages for them. They used our equipment such as ladders, work tables, etc. instead of bringing their own. They did not install the countertops correctly and it took several months to get them back to try to correct the problem. They did all the work in our garage and left it a mess. We had the unexpected problem of the support beam and bad weather, but they still took three times as long to finish as they had promised. They promised a turnkey kitchen but they did not clean it up well or clean up their work area which was our garage. We also had to hire a carpet layer and an electrician to finish the work we understood that they would do.

On August 3rd, 2011, I called Edmond Air Conditioning, Heating and Plumbing Company to come and service my upstairs AC unit, which was having trouble cooling.  I was excited to get a same-day service call. The technicians showed up that evening and started looking at the Freon charge on the unit.  I requested that they also look at the Freon charge on the downstairs unit, although that unit had no apparent problems.  The Technician said the units were OVERcharged and bled Freon off of both of them.  Afterwards he decided that there appeared to be some restriction or possibly dirty A-coils. He said they would be back in the AM. Later that night the downstairs unit which HAD been working died.  It was running, but not cooling.  Now I had almost NO A/C!  The next morning two guys showed up again.  One started working on the downstairs unit, the other guy on the upstairs.   They replaced a compressor capacitor and the downstairs unit came back online. (Nice, since it was working before they had touched it the day before) At this point the other guy had exposed the A-coils upstairs.  They told me it was VERY dirty, left me a quote for $410 dollars to clean the coils & the blower (apparently the actual problem in the first place) and a bill for $225 dollars for the current & previous service call.  They said they didn't have time to do the cleaning that day and that I'd have to get back with their office to schedule the 3rd call!   They did not re-seal the A-Coil box or reinstall the heating vent stack. (Granted I'm sure they assumed someone would be back to do that later)  Consequently I noticed that there was water blowing out of the unit & leaking to the floor.  Additionally, I discovered that after they had bled Freon off of the downstairs unit that it was having trouble keeping up, too!   Prior to that, even with the extreme temperatures we'd been experiencing, it was at least cycling off in the evenings, at night, and in the mornings.  Now it was running all the time.  So I had now had 2 service calls, been extorted out of $224 dollars, and was WORSE off than before they ever came. (And POORER, too) I sent Edmond AC Heating & Air an email requesting that they credit that $224 invoice against the possible follow-up call to finish everything, but nobody responded or returned calls regarding the issue. On the night of August 8th the downstairs died <again>.  On the morning of August 9th I contacted them again, but no call was returned.  At that point I gave up on them, decided to eat the $224 dollars that I had stupidly wasted, and called another company.  The other company came out that afternoon, fixed the downstairs unit, replaced the Freon that had been taken out, cleaned the A-Coils and the drain pan, sealed and reassembled the unit, and monitored the results.  All for $155 dollars!  ($634 dollars worth from Edmond Air)  Upstairs and downstairs are both now running like champs. Who needs the stress of dealing with this type of service?  Next time I'll check Angie's List first!   Needless to say, I will not use them again.

I was not satisfied with the quality of workmanship with the new ducting for several reasons. 1. The ducts coming out of the plenum were squished against one another, choking off air flow. 2. The straps from which the ducts hung cut deeply into the ducts, significantly cutting off air flow. 3. The ducts did not travel directly from the plenum to the outlets but bowed significantly with excessive slack. 4. The ducts were not sealed to the plenum. I called the office manager, Tommy, to express my dissatisfaction with the workmanship. He sent installers out to reinspect it (while taking many photos). Both the installers and Tommy assured me the ducts were installed correctly. I knew that I was not getting air flow from all my ducts but I did not know why. I contracted with an insulation company to reinsulate my attic. After inspecting my attic, they informed me that, in addition to my above concerns being valid, the ducts had not been installed correctly. Instead of connecting from the plenum to a Y intersection where it would branch out to two outlets, a large diameter duct connected directly from the plenum to one outlet with a smaller diameter duct branching off backwards from that larger duct to a second outlet, which explained why I was getting tremendous air flow from some outlets and none from others. The ducting was arranged this way twice, affecting four outlets. The insulation contractor informed me that whoever installed my ducts did not know what they were doing and that it had to be fixed before they could reinsulate my attic. When I explained that One Hour manager, Tommy, viewed his installer's photos and insisted that the ducts were installed correctly, he offered to speak to Tommy in person. After meeting with Tommy, Tommy stated to him that he would call me to schedule a time to fix the problems. I waited over a month to hear from Tommy without hearing from him. I finally called him and scheduled a time for the installers to redo the ductwork. The lead installer who came out told me he was embarrassed by the work the original installers had done and that they were no longer with the company. He reworked the ducts to address my concerns but he refused to seal the ducts to the outlets because he said that was existing work. Maybe so but that metal to metal still leaks air and it would have gone a long way to show that One Hour wanted to do everything it could to make it up to a customer after delivering such shoddy work. I had to pay the insulation company to seal the ducts to the outlets. What really bothers me is that both the installers and the manager, Tommy, repeatedly insisted that the work done was properly performed and correct. It was only after another professional addressed Tommy face to face with photos of the deficient craftsmanship that he acknowledged it. Then, after waiting more that a reasonable length of time for the One Hour manager to call me, I had to call him to force correction of the deficient workmanship. In addition to this, when a One Hour inspector came by for the winter inspection, he informed me that something to do with the heating vents (or pipes?) were too small. This was One Hour's own man telling me this but, of course, Tommy insisted that they were within code. Another thing - during the worst of a cold spell our brand new One Hour furnace broke down leaving us without ANY heat overnight when temperatures dropped to below zero. A brand new heater breaking down when you need it most!? This is quality? I have totally lost faith in One Hour management to be honest and to deliver quality workmanship without being forced. I would never recommend One Hour to anyone. I regret ever having done business with One Hour.