On August 3rd, 2011, I called Edmond Air Conditioning, Heating and Plumbing Company to come and service my upstairs AC unit, which was having trouble cooling. I was excited to get a same-day service call. The technicians showed up that evening and started looking at the Freon charge on the unit. I requested that they also look at the Freon charge on the downstairs unit, although that unit had no apparent problems. The Technician said the units were OVERcharged and bled Freon off of both of them. Afterwards he decided that there appeared to be some restriction or possibly dirty A-coils. He said they would be back in the AM. Later that night the downstairs unit which HAD been working died. It was running, but not cooling. Now I had almost NO A/C! The next morning two guys showed up again. One started working on the downstairs unit, the other guy on the upstairs. They replaced a compressor capacitor and the downstairs unit came back online. (Nice, since it was working before they had touched it the day before) At this point the other guy had exposed the A-coils upstairs. They told me it was VERY dirty, left me a quote for $410 dollars to clean the coils & the blower (apparently the actual problem in the first place) and a bill for $225 dollars for the current & previous service call. They said they didn't have time to do the cleaning that day and that I'd have to get back with their office to schedule the 3rd call! They did not re-seal the A-Coil box or reinstall the heating vent stack. (Granted I'm sure they assumed someone would be back to do that later) Consequently I noticed that there was water blowing out of the unit & leaking to the floor. Additionally, I discovered that after they had bled Freon off of the downstairs unit that it was having trouble keeping up, too! Prior to that, even with the extreme temperatures we'd been experiencing, it was at least cycling off in the evenings, at night, and in the mornings. Now it was running all the time. So I had now had 2 service calls, been extorted out of $224 dollars, and was WORSE off than before they ever came. (And POORER, too) I sent Edmond AC Heating & Air an email requesting that they credit that $224 invoice against the possible follow-up call to finish everything, but nobody responded or returned calls regarding the issue. On the night of August 8th the downstairs died <again>. On the morning of August 9th I contacted them again, but no call was returned. At that point I gave up on them, decided to eat the $224 dollars that I had stupidly wasted, and called another company. The other company came out that afternoon, fixed the downstairs unit, replaced the Freon that had been taken out, cleaned the A-Coils and the drain pan, sealed and reassembled the unit, and monitored the results. All for $155 dollars! ($634 dollars worth from Edmond Air) Upstairs and downstairs are both now running like champs. Who needs the stress of dealing with this type of service? Next time I'll check Angie's List first! Needless to say, I will not use them again.