Mr. James Coe, owner of Repair Pro was the only contractor out of several we found on Angieslist who took the time to come out and give us an estimate on our bathroom. His prices seemed reasonable, and I was impressed with the way he handled himself on our first meeting. Sadly my high hopes deteriorated over the next several months. I took video at the end of every day they actually showed up for work, so I was very aware of what progress had been made each day. Additionally, for both our protection and the contractor's, we had a friend or family member present while we were at work during the day, so we had detailed knowledge of their coming and going. I would put another "Re" in front of "Repair" & drop the "Pro" because a large amount of time was spent re-repairing what had been botched previously. I vividly remember questioning the plausibility of the initial estimate Mr Coe gave us of one week for taking a bathroom from bare studs to fully functional. In my mind I figured it would be much closer to a full two weeks after encountering the inevitable unexpected obstacles inherent in any construction job. I was proved wrong; not two weeks, not three, but over three months later the project was finally finished. A lack of appropriate supervision and virtually non-existent time management marred the entire job. It was readily apparent the amount of contracts Mr. James Coe had spread himself to thin and accepted more jobs than he and his staff could adequately handle in terms of timeliness and quality. Workers were shuffled around from job to job, and their abilities to perform the tasks at hand were never called into question, resulting in unqualified people attempting work they never should have begun in the first place. We rarely if ever saw Mr. James Coe during the whole process. Despite leaving a large note taped to the back door from day one with both my wife's cell phone number and mine, communication was all but non-existent regarding our preferences. Much of what had to be torn out and re-repaired could have been prevented had someone called and asked us what we wanted to do before presumptuously deciding themselves what we wanted our bathroom to look like. Here is a sample of the work that had to be redone: Float out drywall properly and re-texture. Replace the entire mosaic tile floor. Replace the mosaic tub skirt Replace a broken piece of marble trim Repaint all the trim Re-faux over the walls for a consistent finish Tear out and replace edging around the bathtub. Fill in the large gap on the top of the door casing. I had done the demo work myself, so Re-Repair (Pro) had a blank slate. I got home around 3 PM several days into the project and asked the person watching our house how things were coming along. They said Connor, the longest tenured worker James had, showed up around 10, spent a large amount of time on his cell phone, and did little to nothing until I got home around 3 PM. His sudden industriousness occurred only after I had questioned him about the amount of progress (really the lack thereof) made. Then I noticed one of our table lamps in the middle of the bathroom floor connected with my extension cord to the outlet in the adjacent bedroom where the lamp had came from. When I inquired why he chose to use a table lamp as a light source and felt free to help himself to my extension cord, he replied "Well, I went in your garage and found your halogen work light, but couldn't figure it out, so I took the extension cord in there and decided to use the lamp instead. I was just trying to get the job done..." It was only then, a bit past three in the afternoon, he realized his cordless battery was dead after installing only one or two partial sheets of Sheetrock in the closet. Had he been working instead of iPhoning that morning, he would have realized his battery was dead and retrieved the charger (which I was told was on another job site) during lunch along with an extension cord and work light; all things he should have brought in the first place. The entire mosaic floor and tub skirt had to be redone, and I'm regretting not insisting on the backsplash be replaced too. All of the mosaic tile was "lipping" badly; instead of being flat and level there were uneven elevations throughout, leaving the entire surface bumpy and jagged. Imagine a made bed with a slew of children toys underneath the tucked sheets. The width of the black marble margin was surrounding the mosaic was uneven as well. I expected more resistance when I insisted the floor be pulled up and replaced, but Mr. Coe handled it well and didn't argue. He replaced the entire floor at his cost, but not the backsplash. Workers routinely showed up between 9:30-10:00 AM to begin work, took at least an hour for lunch around 12:00, and left between 4:30 and 5:00. Multiple times we had to remind and re-remind workers, or Mr. Coe himself, of details we wanted addressed. There was a large enough gap between the wall and the top of the doorway casing I could fit my entire hand between it and the wall. Each joint in the crown moulding, base board, door casing and chair rail had a noticeable gap from being cut too short, something that was later glossed over with caulking and another coat of paint. We asked if Mr. Coe used licensed electricians and were told it wasn't necessary unless we were installing a new breaker. Two days without power to several rooms later and an entire day spent trying to troubleshoot what ended up being an improperly wired light fixture, it was apparent a qualified electrician might have been a good idea. Re-Repair (Pro) cleaned out their grout and thinset buckets between a rose bush and AC unit, leaving a hardened mass of grout in the lawn and the entire area discolored. After telling him this was unacceptable, they instead to choose another spot in my lawn to clean out their equipment on top of a partially sunken concrete slab I was trying to break up and excavate, thereby turning the remaining fragments into a cohesive slab all over again. I supplied about a half gallon of paint for them to use when they finished a drywall patch. I came home and found the lid mangled and half open, leaving the remaining paint exposed and therefore ruined. The "patch" was not floated/feathered into the remaining plaster, leaving a clear outline of where the repair had taken place. They redid this as well. I had to go back over the part of the yard they used to cut tile and pick up marble fragments out of my lawn before I mowed over them. They also left a mess in the basement I had to ask to be cleaned up. The drywall taping around the window opening was full of bubbles around the edges. When I asked them to be fixed, instead of cutting them out, he just repainted over where the old paint had cracked and fell off. A piece of black marble edging around the backsplash was cracked in half and installed anyways, but replaced upon request. The wainscoting and cabinet arrived with several scratches/blemishes on the surface which were halfheartedly sanded out and inadequately filled. We decided to have a wooden window sill put in rather than straight drywall, but this still ended up on the punchlist despite us mentioning it several times during the three months. We had to request an actual threshold be put in between the wooden floor and the new bathroom floor which stood a half inch taller instead of the segment of half round mouldling that was slapped on the end initially. Our closet is still unfinished, the wrong light fixture was put in and one wall was left unpainted. If it wasn't inside a closet that gets little use I would have insisted it be finished properly. Two employees quit (or were fired depending on who you talked to) during the three month duration of the job, with at least one complaining of going unpaid for several days. Never once was their an apology for the shoddy work or the absurd way the job dragged on and on. Rather, we were told how fortunate we were that James knew how to fix the self-inflicted construction wounds himself, and that most companies would be up a creek in this situation. We were never once irate or rude to Mr. Coe or any other employee of Repair Pro. I was firm about the floor being replaced and the final punch list, but the last thing I wanted was to risk prolonging a job that had already been dragged out far far beyond what we were initially promised. If my neighbor's dog house needed fixing I might recommend Re-repair (Pro), but only if I didn't care for their dog.