We purchased this new house in the spring and did not know much about fireplaces. Some people had suggested that we should have the fireplace chimney cleaned before using it. I called the service, got an appointment, James showed up at the door at the time promised (with a heads up call as promised), and did the job as required. I have nothing to complain about this service. I would note a few things that I hope the owners can take into account for communicating with people like me who are completely new to home ownership (just a friendly advice and not a criticism). - I have a gas fireplaces and James told me that gas fireplaces don't need chimney cleaning. However, he did find soot in my chimney from perhaps the time the fireplace was converted to gas. So while the cleaning in my case was not a waste, it might have been for another ignorant owner like me. While placing the service request, I had specifically mentioned the gas aspect (see my point below). - I asked James to help me figure out how this gas fireplace works. And he (rightly so in my opinion), told me that chimney sweep people cannot deal with gas and that I need a plumber for that. However, when I called I had specifically asked that I would like to know about how the firing of my fireplace works and had mentioned the gas aspect. Perhaps that was not clear on the phone, but I think new homeowners could benefit from clear "dos and don'ts" of the chimney sweep on the phone. I will conclude by saying that James was very helpful and courteous. He cleaned the place thoroughly and also mentioned that I need a clip in the damper when my pilot is on. My feedback is not a reflection of the company's work quality. If I had a wood fireplace then I would never hesitate to call them again.