We smelled gas. The gas company came out, confirmed it, and turned off our gas. We called Archer at about 7pm. They offered to come out that night, but they said it would be a lot less expensive if they came out the next day. They pointed out that getting the gas company out to turn on the gas probably wouldn't happen until the next day anyway. We agreed. They called first thing in the morning and gave a 1.5 hour range for when they would arrive. They called when they were on their way to let me know exactly when they would arrive. He studied the situation and gave me an estimate. He mentioned the possibility for charges to be even more if certain problems with old pipes arose. When I agreed, he began the work, told me when to call the gas company to unlock the meter, met with the gas company guy to assure everything was working, and then cleaned up as if he wasn't there. Update: I spoke with a second plumber and learned that the price was appropriate. It was an expensive repair, and it was going to be expensive no matter who did the work.