Very quick response. Was 30 min early for appointment. No sales pitch, no BS, just went right to work. Told me if he needed me he would come and get me, but went about his work without a disturbance to my family during the holidays. It seemed like he did not do enough to fix the issue, all of a sudden just told me he was done. I was put at ease with the year guarentee on his work, and to their credit, problem went away in the timeframe he told me it would, and has not re-occured.