Minneapolis Pool Liner Replacement

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Reviews in Minneapolis to Replace Swimming Pool Liner

FPERFORMANCE POOL & SPA
This job was a night mare and still is. They installed in a rush. They did NOT fix the rusted wall panel. They did NOT use the proper liner lock to hold in the liner. The result was a ruined liner that caved in, leaked all water in the spring and ruined my concrete decking. There is also a hole in the liner from sharp debris that was not fixed after the install. They did not respond to desperate calls to save my pool and a new contractor came and fixed it. They hired a lawyer to go after the money for install. They collected half at the start and wanted the rest. The owner never came out at the time of the install to look at the problems. My pool is ruined.
- Suzanne W....
FDOLPHIN POOL & SPA
We contracted with Dolphin Pool and Spa folks to replace a liner on a pool of a new house we purchased. The install was shoddy. They left rocks, debris and a lot of wrinkles throughout the pool. The worst area being the steps to the pool with horrible wrinkles and the liner pulling away for the pool wall. They had to come out multiple times but only after having a difficult conversation or text exchange. They also ripped our pool cover while removing it to perform replacing the liner. We ended up having to map each and every area there was debris under the liner prove to the company there was indeed debris under the liner. Over 30 items of debris. We also discovered during the pool floor inspection that they had not repaired issues with the pool concrete which was part of their proposal and cost. The next larger issue was regarding the warranty of the liner and the liner itself. I asked the company repeatedly for warranty documentation and was given a link to only the terms of the warranty coverage and a statement that their company covers the warranty and registers the liner for us. Called the company that made the liner and they have no record for 'our' liner, the company registering a liner or us. So, I then asked for the serial number for our liner. And here's where everything started to fit into place as to why the company did not want to provide us with the serial number or actual warranty information.... You see we selected this contractor because of a promotional upgrade on the liner. It was an upgrade from a 20mil liner to 28mil. We even informed and confirmed with the contractor that the liner we selected through him qualified for the promotion upgrade and because of that, we approved their proposal. We wouldn't have ever selected them without this promotional upgrade. I had the contractor confirm that they had installed 28mil pool liner, the contractor confirmed that they had installed a 28mil pool liner, so I then called the manufacturer with the serial number to confirm warranty and liner specs. It turned out the contractor didn't install a 28mil pool liner, they installed a 20mil liner. Reached out again to the contractor, the response was not good. Definitely one of the worst contractor experiences I have ever had. I would suggest looking elsewhere for your pool and spa needs.
- John B....
FSWIMSAFE POOL COVERS
I should've trusted my dog. He hated him. We ordered a pool liner from him in April 2019. I texted and called after the weather cleared up in May. He rarely responded and when he did say he was going to show up he didn't. Always had some sort of excuse like shipping or he received the wrong item. In the end the liner didn't get installed until mid August and it did not go well. The liner kept falling into the pool as water was added. He left the old liner laying in my grass after saying he would get rid of it. He never showed up to close the pool after weeks of asking. If you see Rick, run. The low prices he quotes is just not worth it. To make things worse, our liner is falling again and we need to find someone else to handle the warranty.
- Jeff L....
AValley Pools & Spa
The old liner had eroded. I purchased the new one in June, but they still have yet to install it. The sub contractor has yet to install it.
- Doug W....
ATHE POOL STORE
It went great. They replaced my above ground pool liner as it was an insurance claim. They originally installed our pool in 2003. They have been great for customer service and any repair work. I buy most of my pool chemicals there and the staff is great. If you have a doughboy pool, I would strongly recommend The Pool Store. Keep up the great work.
- Jon K....
DPRESTIGE POOLS
I called for an estimate for a pool liner replacement. I was told that since I didn't buy the pool from them, they were not willing to perform this for me.
- John R....
CPerformance Pool & Spa
The weather was perfect and Performance pool came out as scheduled to remove the old pool liner and replace with a new seamless liner.  They encountered some ground water but continued with the uninstall and installation.  Began filling the pool and everything was looking great.  After filling the pool to the spot they had indicated, we noticed a air/water bubble on the bottom of the pool.  I called and they said they would take a look.  We had gone out of town for the weekend and when we got back on Sunday, they had removed their equipment but there was now a huge air/water bubble on the bottom of the pool.  I called and they told me to push it to the side.  I did that and the bubble went away, but now we had wrinkles on the bottom.  I called again, and they said they would come out and take a look.  A couple of days later they came out and put sand bags on the bottom and refill to the a specific line.  They charged me $200 in addition to the original $3600.  They came out again, and removed the sand bags and began to fill the pool again.  The wrinkles are still present on the bottom of the pool   I filled pool to the top and discussed with them what their plans are for removing the wrinkles in the spring.   A week went by and I noticed that the pool water level was going down.  I emailed and called to let them know.  They said for me to mark the level and get back to them in a day.  I did that it had dropped 1.5 inches over a 36 hour period.  They have not gotten back to me yet.  It's been 6 weeks.  The pool water level continues to drop and now is frozen.  My guess is myautomatic pool cover will be destroyed by spring due to the pool leaking water.  I'm not sure why they have not got back to me, I have not attempted to contact them either.  I hope I can have a better rating in the spring after the fix our problems!
- Paul S....
FDOLPHIN POOL & SPA
The provider installed a pool liner in 2013. One month after install, the pattern on the liner rubbed off on my skin. After several visits from Dolphin staff, we reached an agreement that Dolphin would replace the liner in the spring of 2014. I have this in writing. However, between then and May 2014, the company changed hands. Despite numerous phone calls on which the new owner stated he would make it right, with each subsequent call he said he dropped the ball and forgot. In fact, he asked me who I was on more than one occasion. He had a completely different answer every time I talked to him, he forgot, he was waiting on the liner manufacturer, he was going to send me something, he was going to call - never did he follow through. After more than three months of calls and frustration, I finally asked if I needed to find a lawyer to resolve the situation. He asked for one more shot to "make it right".  Instead, what he did was call me and tell me that my pool cover caused the damage and they couldn't do anything. The offending pool cover was purchased nine months AFTER I reported the damage so there is NO possible way his statement is true. Take your business elsewhere! The new owner is dishonest and unethical and apparently has issues with memory loss.
- Kari M....
AKALIFORNIA POOL & SPA
I will use Kalifornia Pool and Spa in the future based on a visit and estimate from the owner.  I was impressed by the fact that he assessed our situation and recommended we hold off on spending any money right now because the condition of our pool was not as critical as we thought.  He was obviously respectful of our needs ahead of making a sale for himself.
- Jack H....
ACustom Pools Inc
I had got bids from several other firms, but selected Custom based on factors including responsiveness and price.  Ginny is one of a kind. She knows the business inside and out.   Incredibly responsive and she's going to do what she says.  I'd recommend giving strong consideration to Custom on major pool projects.  The pool project was taking place at the same time as other projects and it was well coordinated.  Custom came out early this year (the project was done a year ago)  to resolve a small issue - essentially standing behind what they had done.
- Robert H....

Pool and Spa Service in Minneapolis

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Business Description: Pool Cleaning Service and Repairs Weekly Cleaning Parts and Equipment Never a Charge for Chemicals Budget Your Service 15 Years of Experience
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Business Description: Thank you for choosing Andy Brown Pool Service! We are a family oriented business that specializes in daily, weekly and monthly service. We've been at the same location for over 50 years and our clients truly enjoy our one of a kind customer service.
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Business Description: Liners Liners Liners proudly servicing all of Minneapolis/St. Paul and surrounding area. With over 25 years experience we can solve all of you pool liner needs. Services offered: -Pool Draining -Removal of old liner -Repair of walls, repair/smooth sand & vermiculite floors -Install new gaskets -Professionally install new liner with new main drain ring and cover -Install new return line face plates & skimmer face plates -Haul away old materials -Winter mesh cover installations We are a proud installers of McEwen Vinyl Liners and other top quality products. Give us a call today for an estimate!
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Business Description: Swimming pool service repasir, cutom installation. Ponds and water features
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Business Description: 1st Choice Pool Service provides expert swimming pool care services. We take pride in providing our customers with affordable swimming pool maintenance, service, knowledge & professionalism.
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Recent Review: They had closed my pool in the fall. They are so nice and so caring. I probably spend about $150 for this season. They are very friendly and very available. I can call them in the morning if I have a problem and they come out the same day. My neighbour uses them and she recommended them. They do the best they can and they are reasonable.
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Recent Review: The latest story with Peterson concerns our automatic pool cover which was installed a few years ago.  For some reason due to weather or the ground moving in some way our cover box shifted and in the process our cover was ripped.  After calling them and after a a couple of trips out to look at things they fixed the box, repaired the cover and got us back to normal in a very short time. While things like this should probably not happen ....they did.  What is most important to note is that Peterson stood behind their work, fixed the problem and all the time treated us with the utmost respect. Our other dealings with them with repairs and maintaining our swimming pool through the years have gone the same way. We will be putting in a new liner next spring and there is only one place I will look at having it done.
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Business Description: Pool and spa service, authorized Softub Service Center. Pool and spa parts and chemicals. ASAP Member
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Recent Review: They were timely and were willing to negotiate on the price a little. Initially the customer rep was helpful. The quality was adequate. I did have a concern after the fact about where they put the pool liner in the ground. I don't know that I was satisfied with their response, to be honest. I can't say it was my fault or their fault completely, but I wished for a slightly different outcome than I got. But, that's the way it is. They made an effort.
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Recent Review: Fast and efficient good communication about work being done