Pat is a great salesman and told a great story about his history. That's were the greatness ended. Pool took months to build. Pat was very, very difficult to deal with. Anytime he came on site he would talk to the landscapers and other trades but didn't acknowledge us the owners. Other than pick out the liner, size of the pool and equipment we had no say when they were constructing the pool. The bottom has three levels that we didn't know. Had lots of challenges getting them to back fill the pool passed it off to the landscaper who ended up doing it. Couldn't work with my concrete company to get the handles installed properly. When they didn't fit the holes that were put in the cement Pat blamed it on the concrete guys even though they did it exactly as they were told from the pool. When we hired Pat in June we said we wanted the pool completely installed before we moved into the home in early August. They finally put the pool cover on in October. I complained when I saw that the box for the cover was not lined and didn't even have a drain. I told them I wanted a drain tile installed. They literally buried one six inches deep and stuck it in the side of the pool box. It would have had no effect. There was a surprise every step of the way. It was always my fault according to Pat. I can say we had 300+ subs / trades onsite during the building project of this very large custom home on 4 acres. Their were only two that I could not recommend and Pat & Prestige Pool are at the top of the list. When we opened the pool after the first winter, the liner was floating in the shallow end of the pool. The flaws are too numerous to mention. Right down to the first step into the pool is too low, Pat didn't calculate that there would be pavers all around the pool so the first step is twelve inches high rather than 8 inches. From my perspective there isn't more negative reviews because you need them to come and fix all the items that are outstanding long after the pool is installed and you don't want to get on their bad side.