We had a brand new deck built and saw this ad in the weekly circulars. My husband and I thought that this would be perfect as we wanted to keep our investment in good shape. Lifetime warranty? What a hoax. Our brand new deck looks terrible now and we are kicking ourselves for going with this service. The wood is cracking, molding and curving as if it's never had any treatment done to it. When I called the company to have someone come out to take a look this summer, Patty asked me to text her pics and she'd review & call me back. Never heard back, and when I texted her she mentioned that Kelly would get in touch. Never heard from Kelly. I texted Patty again to ask for Kelly's number, nothing back again. So here we sit, with a rotten deck that we forked out a lot of money for. Learn from our mistake and do the sealing and staining yourself, as this isn't worth the money. Plus, the horrible customer service is the icing on this rotten cake.