Recent Review: I had been using the Culligan tank replacement softener for sometime, and was not happy with it at all. Where I live, the hardness is 23, so you could hurt someone with the water if you hit them hard enough with it. I researched the reviews on Angie's List, and was impressed with all the positive reviews that Harry had received. I looked over his site and called him Tuesday (2 days ago). He discussed my home size and habits with me and gave me a quote on a softener with a 1.25 Clack head (I didn't know the head style at the time, but found out later). I asked Harry when he could do the install and he suggested today at 11AM. At 11AM exactly Harry was in my driveway, ready to begin. It took him 2 hours, start to finish, and he answered all my questions along the way. At one point I had to laugh. He is so careful to make sure every pipe is plumb and level that they are probably the best looking pipes in my entire house. He cleaned up entirely after himself, secured the pipes so they don't rattle, gave me a complete tour of the new softener and charged me exactly what was quoted on the phone. As he was plumbing to the softener, he did it right, taking out more pipe than absolutely necessary so that the installation looked clean and proper. I would absolutely recommend Harry and Puretap to anyone needing a new softener.