We were leery about the price of service - $148 for 1st hour and $48 per 1/2 hour after that plus parts. However, it was well worth it. Steve was very knowledgeable, gave options and great advice. We had purchased a used hot tub (Hot Springs 6 person spa) off the web. We had looked at it and were able to try it at the home we bought it at and were confident it was in good working order. Shortly after we got it up and running at home, we noticed the patio was always wet under the hot tub in one corner which over a few weeks spread to 2 full sides of the hot tub. We were unable to get the skirting off without wrecking it and could not access the underbody of the hot tub to even know where to begin. Steve was quite familiar with this brand and model and advised us it was most likely leaking from the Moto Massager Jet, and that this tub is solid foam underneath so the leak likely saturated the foam. He told us the areas that generally leak and what to look for as well as things we could try on our own, such as new seals. He carefully removed the skirting which was glued on - no screws, and carved out some foam to expose the jet plumbing which was leaking pretty good. He had the correct parts with him, replaced the joint, and glued it together. He carefully replaced the skirting with screws this time and advised us we may continue to see moisture for several days as the foam was likely saturated. The back corner is dry as a bone now, but still having a small leak at the front. He had advised that we fix the main leak and wait to see if there was still a problem before we tear into the rest of the skirting and foam. He will be coming out this next week to tackle the smaller leak. I have every confidence they will take care of us. Repeat visits for similar connected to 1st visit are billed at $48 per 1/2 hour. He also gave advice on chemical and filter maintenance which was greatly appreciated as new spa owners. He estimated the time to fix it at an hour and a half, it ended up being 2 hours which I fell was reasonable. Parts were reasonable. Thanks Steve!