I invited quotes from three Phoenix metro area HVAC firms. One was a firm I have done business with in the past. Oddly enough, given the recession, they never followed up. The second was one of the largest HVAC firms in this area. The third was Howard Air. I received a bid from the second and third firms, the pricing was comparable and, hence, not a determining factor in my selection process. I was more interested in quality of service and customer-friendly business philosophy than price. The salesmen for both companies that bid were excellent, although I would have to say that Matt Callahan from Howard Air had the edge due to his warm, thoughtful approach to the business and inherent trustworthiness. I checked out all three companies with BBB and Angie's List. All three had A+ ratings at BBB, which means that they had resolved all customer complaints received at BBB in the past 36 months, BUT, while two of them had a lot of complaints, Howard Air had none - zero! - submitted to BBB. That means that Howard Air either did everything right the first time or, if not, then made things right with their customers without forcing them to resort to a third party for dispute resolution. When I thought of all the time and agony that the other firms put their customers thru by not fixing complaints on their own, I saw a huge plus in doing business with Howard Air. The reports on Angie's list told a much truer story on customer satisfaction than BBB.. Howard Air has a perfect rating of all A's by almost a hundred customers, while the other firms only rated B's! Thank you, Angie! The installation was completed on time as promised, the removal of the old equipment and the clean-up afterwards were all done to delight the customer. Ten days after the installation, Forrest, the chief technical person at Howard Air, came out with Matt to inspect and sign off on the installation. Everything was done perfectly, and I could not be happier with my decision to use this company.