There were a couple of issues working with them. The issues were around communication with Steve one of the co-owners, timeliness of the install and the floor vents. First around timeliness of the install. I had a two day install date scheduled for a Monday and Tuesday of the week. The Wednesday before Artistic Floors calls and asks if the date can be changed to Tuesday/Wednesday that week. I said fine. Then the Monday of the install week they call and say they cannot install for another week because the bamboo, which just came in that day, needs to acclimate to the temperature of the subfloor before install. I wasn't sure if that was true or not so I called the manufacturer, Ecotimber, and verified with them that that was in fact the case. What I have since learned is that all wood floors need to acclimate to the temperature of the subfloor prior to the install. So that makes me think Artistic Floors doesn't do a lot of wood installation because they did not plan for that when they scheduled an install date with me. For various reasons I needed to wait about 6 weeks before the install so they delivered the wood and it sat for 6 weeks until I could arrange another install time. To their credit, they did not hassle me about getting it installed. The second issue with timeliness is when the contractors came to install. They were scheduled to be at my house by 9:30am. I took the morning off work to be there. At 9:40 I called the store to see where they were and Steve said they were just loading the plywood into the truck. They reached my house by 10:30. When I spoke with the contractors they said they had something else going first thing in the morning prior to my job. My issue is just that someone from Artistic Floors could have called and said that the contractors were running late rather than having me call and check the status. After a day of install the second day was going to be around finishing some final boards and installing the trim. The contractors called earlier than I expected saying they were done and didn't have the trim. It went to another job. So I had to schedule another day for someone to come out and install the trim. To their credit, Steve came out on a Saturday to do the trim work. But he didn't install trim behind the refrigerator, which I guess is not a big deal because the refrigerator will always be there, but I think it speaks to completeness of the work. I didn't realize this until he left. I have cream colored cabinets in the kitchen. The trim he used was white. I realize that trim doesn't come in a cream color but it would have been nice to painted the trim prior to install. Another issue I had was with the floor vents. In the area where the floors was installed there are 3 floor vents. Per my quote I was to get "custom" vents. In fact, Steve took what was left of my bamboo after the install to have the vents custom made. Once I picked up the vents I realized that they may have been custom made but they were not custom fit. The opening for the vent was 12 1/2 x 2 5/8 and the inside vent cover was 11 1/2 x 2. The vent cover did not sit flush with the floor as you would expect most wood floor vents to fit. It is raised and the inside of the vent cover that was suppose to fit into the vent was smaller than the vent opening itself. I think Steve realized this and wanted to just give me the vent covers versus coming out and installing them. When I got them home I called him and told him the issue and he said he would try to think of a solution. After not hearing from him for almost 2 weeks, I called him back and he said, "Oh yea, thanks for the reminder." So if I wouldn't have followed through I don't think he would have done anything. He did come out and was able to glue some wood pieces to the inside mounting so it would grip the opening of the vent and stay in place. This was a solution that worked for two of the three vents. The third vent is in the kitchen right in the prep area where I would always be knocking it out of place so I left the metal vent in place. People who see the floor comment on the unusual vent covers so I would rather have had a flush mounted vent cover. I did call Ecotimber and they do not make vent covers, so I think Artistic Floors was trying to come up with a solution but I don't think they had used this vendor before to develop vent covers. Lastly, I thought communication was an issue. After I placed the order, I asked whether the floor would be glued or nailed and Steve said nailed because he had this great new nail gun. I had called Ecotimber and they said, with all things being equal, it was better to glue the floor rather than nail it. I told Steve about that and he basically grunted. I am not sure if he had never glued a floor and didn't want to. Or if he had this great new nail gun and that is why he wanted to use it but I could never get a reason why the floor would be nailed rather than glued. As I mentioned earlier, there was no communication when the initial contractors were over an hour late the first day on the job and Steve didn't follow through on my first concern about the floor vents, I had to call him to follow up on that. Overall, the floor itself does look good. I think the floor vents look odd, I would rather have them flush mounted and the white trim against the cream cabinets is a little odd as well. I would probably not use Ecotimber again since they don't make a floor vent for their product.