We selected Biota because they seemed to be small and responsive and the first question I was asked was about plants. I am a master gardener and plants matter to me. We have an acre with a landscape that is aging and needs replacement and refreshing. Biota's rep. made several site visits and walked the property with me, and I thought we were understanding each other. The actual measure was done by other staff. The designer did not return. THere was a (overly) long delay before drawings were produced. The drawings were completely and totally and shockingly not in sync, with what we were seeking. They were focused on patios and hardscape and did not appropriately address the problems we had outlined. Healthy trees were proposed to be removed. Unhealthy trees and shrubs were ignored. Patios and fences were proposed without regard for our neighborhood's restrictive covenants. (We had discussed these. No effort was made to check in with the homeowner's association.) An address monument was proposed in front of our house--not at all our style, nor are there any similar on our block. Seating was proposed under an oak tree--oaks are incredibly messy--tassling in the spring, acorns, even dark and discoloring sap...I had the feeling that our designer knew plantings from pictures in those catalogs where everything appears to be in bloom at the same time and is perfectly pruned, not from living! We discussed having the drawings redone, but concluded that we were just too far apart. And the drawings did not even address the entire lot, nor did they show lot lines or street frontage. I may have misunderstood: evidently Landscape Design means Hardscape, Concrete, Lighting, and Stone. If that's what you are looking for, they may work well for you. I do not recommend my designer as sensitive to plants or site problems.