Ben was fantastic! I cannot say enough positive things about his work and his professionalism! I purchased a "big deal" coupon here for 3 hours of discounted services. Ben then came to assess the project and give me an estimate for how the additional labor and materials costs. We set up an appointment for him to complete the project a couple of weeks later, due to my busy schedule. When Ben arrived the second time, he dove right into the project and got everything done faster (and therefore cheaper) than his estimate had suggested. The work he did was high quality, and I appreciated that he consulted me on things like where to make a hole in the wall to minimize aesthetic concerns. The thing that impressed me the most, however, was what he did once the work was completed. He was aware that I was on a very tight budget for this project, and I had asked him to leave some things for me to finish up in order to save on labor costs. He told me that he always cleans up after himself, but he gave me the option of leaving things as they were to save me a few bucks. I chose the cheap option, and he repeated that he felt bad leaving a mess, but would do so only because I had asked. At that point I had to run to a meeting, and I paid my bill and left him to finish packing up. Imagine my surprise when I came home to a tidy home! He had done the clean up after all, and on his own time without charging me a dime. I feel a bit guilty about his staying late to save me time/money, but WOW what customer service! I really could not have been more impressed with this experience. I would absolutely and without the slightest hesitation recommend Handy Rite.