Larry was prompt, friendly, and courteous. He took time to address my concerns and thoroughly explain the process. He did a great job! My only recommendation for Tillers is to make sure you tell your customers - at the time of service - the recommended instructions on what to do until the carpet is dry. I had to ask. When I made the appointment, the office person gave me the instructions, but it would be helpful if the person doing the work automatically did that too (since it had been 2 weeks or more since I had made the appointment and forgot a few things). Otherwise it was a good experience and the carpets look great - just in time for a big party!