I am beginning to think that all these ?wireless? alarm companies that offer their service are the same. Prior to dealing with these ?wireless? alarm companies we came from a home that had a wired alarm system which was installed back in 1996. All of these years we had ZERO issues, and the only thing we needed to do occasionally was replace the back up battery. But sadly we no longer live in that home and I guess those days are over and now everyone is going ?wireless?. The first company we decided to try was Comcast Home Security for their bundle packaging. This relationship didn?t last 48 hours after I was awoken at 3:30 in the morning to a malfunctioning device. But this review isn?t about Comcast Home Security, it?s about LifeShield. But the reason I bring them up is to let everyone know that Comcast offers a 30day satisfaction period, LifeShield DOES NOT if the unit was professionally installed, and I am using professionally loosely. LifeShield showed up to house fairly quickly for the Professional Installation. The installation process took hours, for what I consider an extremely simple process. Remember, I had an entire home wired and that took an entire day, and this was almost as long. During the installation I learned that everything is taped on, even the devices that come hardware to mount to a wall like the ?motion detectors?. The motion detectors where installed at the height at which the installer could reach, no stepladder was used, probably against company policy to have an employee climbing such a dangerous device. I asked him why he wasn?t using the screws and his replay was they?re not allowed. Then during the installation I learned we were NOT getting a smoke and fire detector, rather we are getting a smoke and fired detector monitor. Keeping in mind, once again, that our old wired system had a perfectly operating smoke and fire detection system. The only thing I can guess is that they don?t want the lability of your house burning down, see with this monitor they can place the blame on your existing smoke and fire detection if it never goes off. So after all this the Professional Installer leaves. Within a days time the motion detector fell off the wall, leaving me to screw it into place after raising it to the proper height. We have owned this system for just about a month now, and I have needed to call LifeShield every week, sometimes multiple times. Either a unit wasn?t functioning properly, the understanding how the cameras work, or paying for monitoring when the unit was in ?practice mode?. So let me try and break all this down. One of the first calls was about the security cameras (2) that came with the system. I had mounted them in the garage to monitor my vehicles and tools when the door might be open. I tried to figure out how to get the video to playback with no luck. I called, told them what I was trying to accomplish, I was then informed that the camera are not surveillance camera and rather security camera that only come on when ?triggered?. So, I asked them what triggers them? An alarm event. Well that defeats the purpose of what I am trying to do, they then suggested getting a motion detector in the garage to act as the trigger. Well that means I have to spend more money on the system, but hey if it does the trick no big deal. The motion detecters show up, I add one to an additional room and the other one to the garage camera. All is good, for now. Keeping with the cameras, a week or two passes and I noticed one of the cameras went off line, I didn?t have the time to figure it out. And a week later our wireless router had a major problem and it needed to reset to the factory settings. Router was up and running but now both cameras are off line. I call again only to be told I need to plug them into the router with a CAT6 cable to reset them. This after I had hard wired these camera in my garage with split loom and zip ties and screws that their ?professional installer? wasn?t allowed to use! I about blew a gasket and told them I was not going to do that and if I am going to uninstall them I am canceling my service agreement and sending everything back. Yeah, about that! They only offer a 7day satisfaction period if I installed the system and 0day satisfaction period if it was ?professionally installed?. So it?s either pay them $500 plus dollars or deal with it. We agreed for me send the cameras back and canceling the camera service. But now I have a motion detection unit in our garage with nothing to do. So I decided to hookup the motion to the ?instant on? mode of the alarm. Since the garage door to the house was instant, then if someone gets into my garage using a remote or force the motion will detect it and sound the alarm. Well, thats not an option! I can only have motion set to ?stay and away? only! That doesn?t work! I park vehicles in the garage, sometimes I come home and don?t go into the house right away, and I don?t want to worry about tripping the alarm. Their suggestion is to use the remote keychain pad, which I will not ever use because there?s zero security protection. If someone gets their hands on the key fob and your address the party is over. Also their smart phone app also has zero security protection, it never logs or times out automatically. Anyone can grab your phone, open the app and turn the alarm off. It is not alarm.com app that requires a 4 digit PIN every time it is opened. The latest event was me coming home just 15minutes after arming the system to have the remote key pad not communicating with the base unit, this triggered a false alarm. I have also had the user pad not communicating with the base pad, the alarm was off but it was still beeping and not accepting the PIN number. All this in just a month?s time! That last thing I want to point out that made me very unhappy was the City Alarm Permit and ?Practice Mode?. I called LifeShield to ask why the unit was still in practice mode only to be told they will not release it from ?Practice? until the permit is on file. I told them I submitted the paperwork to the city, their reply was it was illegal from them to turn the alarm on before I had a permit number. WHICH WAS A COMPETE LIE! The city only required the permit be filled within 30days of alarm installation and activation, which it was. For all I knew it was going to take weeks for the city to file the application. Which brought up the FACT that I was paying for monitoring when in fact LifeShield WAS NOT monitoring our home! After arguing with them for almost 30 minutes they finally agreed to wave the month?s monitoring fee. This should have been a no-brainer! In between all this there have been some more Mickey Mouse issues that are not really worth the time to get into. But beware with LifeShield or any other ?wireless? alarm company, they are not at all what I was expecting or became accustomed to. My expectations were set high from past experience and LifeShield and Comcast Home Security have fallen extremely short all the while locking us into a multi-year contract.