We were very pleased with the service. First of all, the unit is a town home we recently bought, which is three stories from the garage to the bedrooms. They used a long hose that went through the window, so we could get the advantage of the powerful cleaning via the truck. Other companies said they would bring a smaller machine upstairs. Secondly, there were some spatters of paint on the carpet in the master bedroom because we were originally planning to replace the carpeting, and had told the painters not to worry about it. The guys got the spatters out, and even got down on their hands and knees and cut out small bits which they could not remove any other way. Both bedrooms look fantastic and we were able to save a lot of money by keeping the carpets. The two technicians were thorough in explaining how to care for the carpet in the future, when it would be dry so we could walk on it, and how to ventilate the rooms until it dried.