This company is an absolute joke! I contacted them on May 1st regarding a custom pergola that I wanted them to make. They told me that their local sales manager would contact me shortly to schedule a meeting so that he could take all of the necessary measurements and provide pricing. On May 4th, Jeffrey reached out and said that he would be happy to come out to my house and get all of the necessary measurements in order to move forward. We emailed back and forth multiple times about the project details, spoke on the phone on several occasions, and Jeff just kept wasting time. I answered all of his questions, but during our next discussion, he would just ask the same questions again…it was as though he wasn’t even paying attention. Perhaps it was a case of selective amnesia? I kept asking him, “can we schedule a meeting?”, but he would just say “I might be free this week; what is your address?”. I provided the address and confirmed a day, only for him to say that day/time wouldn’t work and he would need to “look at his schedule.” Sometimes he would be “looking at his schedule” for several days before I heard from him again, only for him to AGAIN ask me about the project details (which we already discussed many times), and to AGAIN ask for my address (which I also already provided). This went on for several weeks, and there were many times I considered looking for a different company (which, in retrospect, I definitely should have done), but I persisted, figuring that I had already spent so much time dealing with this childish nincompoop, and that it would be a bigger waste of time to find another company at this point. He finally provided me with an estimate of $25k-30k for the project, which I agreed to. Eventually, he agreed to visit my house on May 22nd…almost an entire month after my initial contact. He was supposed to show up at 11am, but even after giving him my address several times, he got lost and somehow ended up in an entirely different city…How does that even happen? My address isn’t unusual, or obscure in any way. It’s a very normal address: it has a house number, a street name, a city, a state, and a zip code. The sole purpose of his entire job is to visit customers and get measurements, and yet he clearly doesn’t have the mental capacity to understand a simple address, or even how to use GPS. So, after giving him the address AGAIN, he finally shows up 90 minutes later. He spent the next hour taking measurements, and again told me that the price would be $25k-30k, which I again agreed to. He said he would get the measurements to his engineers, and would have the drawings finished in a few days. Fast forward to June 15th…Up until this point I had heard nothing from him, other than, “we’re still working on details” and that he would “figure it out soon.” He finally calls me and says that this project isn’t going to work…he claims that his engineers designed the pergola with “fantasy wood that doesn’t exist” (those are literally his words, not mine) and that the cost to build this “mythical structure” (again, his words) would be at least DOUBLE ($60k) what he originally quoted, and that he would need to come out again and take MORE measurements. This pergola is certainly no over-the-top project…Lawn Master SPECIALIZES in custom pergolas, and this ignoramus is telling me that my “mythical” project would not be feasible. Let’s back up for a minute here…this is his JOB, right? He must spend all day, every day quoting projects just like this. So how could he be so incapable of doing that job? If he actually thought that the scope of this project was too grand (which it certainly isn’t), then why didn’t he say something sooner? We have been talking about this project for 1.5 months, and he only starts to voice these concerns NOW? Not to mention, he has the audacity to blame his engineers. Maybe if he actually took his job seriously, and decided to be a contributing member of society instead of behaving like a degenerate, then he wouldn’t have wasted so much time. Clearly the job security at Lawn Master is phenomenal! Needless to say, the project came to a crashing halt at this point, and now I have to find another company and start from scratch. I advised him that his lack of talent in this profession should be the catalyst that he needs to pursue a career that better suits his talents (which I can only assume are quite minimal at best, but are most likely non-existent). To the owners of Lawn Master: I would strongly urge you to get rid of this bonehead. He’s rude, arrogant, lacks all sense of professionalism, and is completely worthless. The fact that he constantly referred to this project as “mythical” and a “fantasy” makes me think that perhaps he spends too much time daydreaming of his role as Dungeon Master, whilst playing a game of Dungeons & Dragons in his mother’s basement. Thanks for wasting my time, Jeff!