I had set up an appointment with American Water Treatment back in December for a home i purchased that we would not be owners of until January. I found them on Angie's list and picked them as they were the best rated. I wanted to take advantage of any holiday sales they might be having. I called them back in January, before they were supposed to get back to me. We arranged to have a salesperson meet us at the house we had just taken possession of. The salesperson was on time and professional. While we had asked them to document the prices that were available for the holidays, we ended up purchasing their best water softener, as we plan to be in the house for a long time. We didn't give him much opportunity to 'sell' us anything, as we knew we wanted the best, and we just wanted the price. I think we took him a bit by surprise, but he did just give us the cost for their top line system, RainSoft. We also wanted a reverse osmosis system, which was included in the price. In addition to the softener and RO, we told them that we also were planning to buy a new kitchen sink and an instant hot water system. While they do not sell instant hot water systems, we had one picked out and were planning to purchase it separately. We were very pleased that they were very willing to come back (the RO was on back order) and would install the hot water unit when they returned to install the RO. Great! They had an appointment available the next day to install the water softener. The installer was on time (toward the end of the hour window they promised) and did a great job of installing the softener. He was very clear about the programming instructions, provided us with the instruction packets, and did an inspection of the kitchen sink, as he will be the one coming back to install the RO and the hot water system. He was very professional and courteous, even though it was after 6pm on Saturday when he finished, the end of a very long day for him. I would highly recommend this vendor. Update: During the installation of the water softener, the carbon column (a separate tank from the brine tank) is usually rinsed. This was done on our system, but due to the very high water pressure at our home (we had a malfunctioning pressure reducing valve), there was a significant amount of carbon media blown out a vent line. It was dark at the time of the install, and we did not see the amount of carbon that was on the street (in the gutter) until a few days later (we were not yet living in the home). To our untrained eyes, the amount of carbon was considerable (on the order of a cubic foot). It took awhile to clean up the mess in the gutter, but we did not want to anger our new neighbors. We took pictures of the mess, and sent in to AWT, asking that the carbon column be 'topped off' when the installer returned to install the Reverse Osmosis unit. They did not gave us an hassle at all, and said they would take care of the issue. The installer did bring extra carbon media, and filled the column when he came back. The RO was installed several weeks later, and the instant hot water system was installed, as promised, even though this is not normally part of their services. All was done professionally with no issues.