Started great- Jeff the person who came to do the bid was prompt, personable and professional. He took the house plans with him to help prepare the bid. After that it ended. I was to receive a call with the estimate from someone else. 1 week , nothing, called and left message. 2 weeks , nothing. Called and left another message- nothing. Next I called Jeff on his cell and he answered right away. Was surprised and embarrassed I had heard nothing. Promised to call the boss and call me right back. He did, but with the news the boss decided at some point not to go forward. No real explanation. He will bring the plans back. Company has high ratings- maybe if you're lucky to be selected- I wasn't and it was probably a $40,000 job. They wasted my time and precious weeks waiting to fix our roof.