Recent Review: I spoke with the owner, Doug and agreed with the time, anywhere between 1:00-5:00 pm on a Saturday afternoon. Got a call from their office around 11 am that the plumber finished early from his morning job asking if he can arrive at 12 noon. I was going for our brunch and I said that was fine but call me to confirm so I can run back home. Shortly before 12 noon, I got a call from their office that the plumber was on his way and just then my food just arrived. I managed to take a few bites and left my food with my family to attend to the plumber. 20 minutes came by and no plumber showed up. I called up and Doug the owner apologized saying he'll personally be there. I went back to the restaurant to finish my food. Doug arrived an hour later and found out nothing was wrong with my water tank. He then went to buy filters at Lowe's/Home Depot. Came back replaced them and things started to work. Since it takes time to filter the water, he said it should work in 3-4 hours. Because of what happened, HE DID NOT CHARGE ME A BIT. He said time is money, and I lost it too and they do not operate that way. I offered to at least pay for the filters he bought, but he said I had enough trouble waiting. I also offered to pay his labor and he also refused. But he asked me to write a review of his services here and I gladly agreed. This guy is worth it. Look no further, he showed professionalism, integrity, value and service you can count on. You can count on this plumber for life! Call Doug at 702-353-7335, you'll be happy you did!