Recent Review: Met with the franchise owner for the estimate on 1/16/14. Scope of work explained and unique circumstances discussed to make sure that they could handle my special requirements/needs. Estimate was written and I took a couple of days to review the contract because the fine print was difficult to read very quickly. Also needed time to complete sprinkler repair and tree trimming prior to scheduling the job. In reading the fine print in the contract, I discovered that if you use a credit card to pay any or all of the costs, there is a 2% add on fee. As I intended to pay by check and credit card, I was able to negotiate and have this fee waived. Also, I was not comfortable with the price for the stucco work and painting of the perimeter block wall. This was negotiated as well and thus the final price was as noted above. Work was started on February 4th and continued on the 5th........the 6th was rained out and the reschedule and completion date was 2/10/14. As the work was being completed, I walked around the house and noted that there were areas that were not completed according to the agreement and as I was being told that they were almost done, I decided to put my concerns in writing and sent a detailed email to the franchise owner on the morning of 2/10/14. He then forwarded it to the supervisor whom I ended up having to show each and every area of concern.............he gave instructions to the crew and then left. The crew advised me that everything was done. When I inspected the work, I found solar screens that had not been re-secured properly, trash left around the house and on top of the house, the pigeon screen had not be put back properly, along with bricks that had been removed from around a tree in order to paint the block wall and had not been put back in place.........the 2 issues that were not addressed by the crew...........the bricks and the pigeon screen............I told the crew that they needed to either complete the work or call their supervisor for instructions and to let me know when it was completed. The supervisor returned about 45 minutes later and the bricks were put back in place and the pigeon screen properly replaced. At that point they finished cleaning up the yard and l signed off on the completion of the job and wrote the check for that portion of the project and received a call a day or so later for the credit card information on the remaining monies owed. During that conversation, I had to remind the person who called that the 2% fee had been waived. Needless to say, I have a completed job, but not without due diligence and the extra effort needed on my part to insure that the contractor did what they said they would do.