Recent Review: My Kitchen Aid oven stopped working after a self-cleanng cycle. I found Appliance Headquarters on Angie?s List and scheduled an appointment. The repair person came out the next day. His initial diagnosis disclosed a burnt out fuse in the front oven panel. He replaced the fuse and tested the oven to be sure that it worked properly. The oven came on but did not heat up. He then pulled the oven out of the wall and replaced a second fuse in the rear circuit board. This time when he tested the oven, it worked great. We paid the bill and the repair person left. The next morning I turned the oven on and began hearing a pinging noise. When I examined the inside of the oven, I saw that a panel in the ?roof? of the oven was not properly secured and the heating element was touching the dangling panel. I immediately shut the oven off and called the Appliance Headquarters office. The receptionist said that she could schedule someone to come out in five days to look at the dangling panel. We had four houseguests in the house for the weekend and I told her that we needed to have the oven fixed much sooner. She then said that a repair person would be out the next day. The repair person arrived on time and after examining the dangling panel, he explained that he didn?t have an ?oven puller? on his truck needed to remove the oven in order to repair the panel. He promised to let the office know that he had been unable to fix the oven and that they would reschedule another repair person to come out. As promised, the office person called within a couple of hours and, again, I explained our houseguest situation and impressed upon her the need to get the oven promptly fixed. A supervisor was scheduled to come out in two days (on a Sunday) to fix the issue. The supervisor arrived on Sunday morning and within two hours he had properly affixed the panel and the oven is now working fine. I gave this company an ?A? rating for the following reasons (even though it took three service calls to get the oven back to a working state): 1) The first and third repair people were skilled and knowledgeable. The first repair person was careless with the oven re-assembly but he did correctly diagnose and repair the oven on the first visit. · 2) The administrative side of this company is both competent and responsive. All appointments were accurately scheduled and the repair people showed up on time.· 3) The company acknowledged the reassembly blunder and took care of it in a reasonable timeframe.· 4) The repair price charged was very reasonable. In closing, I have a history with this oven failing. The last time that it stopped working (the day before Thanksgiving), a different repair company took THREE weeks to properly diagnose the problem and repair it. I will definitely use this company again. I believe that the careless reassembly job was a one-time fluke and not indicative of the company?s general repair work. Next time, however, I will inspect the repaired item a bit more closely before the repair person leaves.