Getting a salesman out to the house was the easy part. We selected our awnings, colors, etc. and were told work would be completed approximately 4-5 weeks after they received our deposit. "Approximately" is the key word. While we waited for our awnings, we ordered screens for all our windows. Chip was great and had them installed in a few days. We still had no word on our awnings. When the "due" date was getting close, we started getting the excuses. Motors from Switzerland were delayed, the electrician was sick and they had a lot of work in Laughlin. When the electrician wasn't available, we asked them to at least start some work and they installed the fixed awnings. We had overseas guests arriving and were expecting this job to be completed, but got more excuses. Finally they showed up and completed the work. Two weeks after the "approximate" completion date. We have no complaints about the people who did the work, or the quality, which is superb, but we just were kept in limbo and never knew where we stood with this company. I suggest that when you sign the contract, get a fixed date. The contract you sign protects the company, but you really have no guarantees.