We purchased a house about 2 months ago and inherited a koi pond. Neither of us knew anything about the upkeep of the pond, equipment, plants of fish. I spoke to Holly about having someone come out to look at the pond and evaluate the condition it was in and to provide us with the information necessary to do as much of the upkeep ourselves as possible. We scheduled an appointment for the following week. Two gentlemen came to the house, Etson and a second guy whose name I didn't get. Etson reviewed all of the equipment, how to maintain it and the pond, the number of fish we limit ourselves to for a pond this size, the amount of food to feed the fish throughout the year and the number and types of plants we should think about. He also changed the heads on the fountains and reduced the water movement so that we could enjoy seeing the fish more. After the consultation, I felt much better equipped to handle the pond and will definitely use Tranquility Ponds to do my annual cleaning. Very professional. Great customer service. They've got a new client with us.
- William M....
FPerfection Landscape LLC
I contacted everyone on the list you sent me & none of them showed up. So much for your service.
- Elliot L....
ARoger's Repair Service
My water feature wall was full of algae and some dirt at the bottom because the water pump had not been working for some times. Roger drained the water, washed the wall and bottom with chemicals (double quantity was used because the algae was so tough), brushed the algae vigorously, rinsed and vacuumed the bottom. Roger worked for almost two and half hours. He also gave me some useful advice on pool filtration system and water quality control. Thank him very much.
- Jinn-pyng K....
They installed a pond with a three layer waterfall one year ago. 9 months later I decided to have the pond cleaned because the water was becoming cloudy. I have since discovered that a properly constructed koi pond never needs to be cleaned. Had to call 4 times to get Holly to call me back so I could schedule a cleaning. She said the cleaning would be $200 then discovered I had fish and kicked the price up to $300. Why? The technician came out, removed the water and after telling him 3 times I had six koi he only took out five leaving 1 to die. Holly said they were not responsible for fish or wildlife and refused to do anything. I told her the technician was at fault here -that he forgot to remove one of the fish, she kept insisting they were not responsible. The gravel at the bottom was not cleaned at all. Now my pond is very cloudy and dirty. Her solution is to keep adding chemicals to a pond with fish and turtles. Really??Then hung up on me. WALK AWAY!
- Gloria K....
After a miserable experience with Pond Pros, who said they cleaned my pond (but in reality they only covered up the dirt and muck), I contacted Tranquility Ponds which was recommended by another resident in my community. Holly, the owner, called me promptly (even though she was on vacation), explained what they could do, and scheduled the cleaning. The cleaners came during the originally scheduled timeframe, quickly went to work, completely cleaned the pond and installed a new pump that I had purchased. Byron also explained the proper products to use in a pond, and explained why chlorine is not the right product as it ruins the liner. (Chlorine liquid, tablets and shock were what were recommended by the other firm...). The waterfall and pond looks beautiful and is operating great! I will definitely continue to use this firm!
- Carman K....
AA 1 POOL SERVICE
The service is great and they do a good job keeping the pool clean, they will vacuum the pool if needed and they scrub the side walls of the pool liner. The pool guys are very friendly, professional and very reliable.
- Philip T....
We have just started using Tranquility Ponds. Our pond aerater was not working and for three days I have been trying to get a response from Holly to no avail. Her people were supposed to be here Tuesday but I was told by her designer that he thought the date had been changed to Saturday. So now the fish are not doing well because of lack of oxygen and one has already died. Holly charges twice the price my other pond people charged and obviously does not care about her clients or their fish. I have rehired Premium Pond Care who have been good and they are very responsive and are coming over. I would advise everyone to absolutely not hire Tranquility Ponds. I just had a phone call from Holly which she obviously made because I had emailed her to cancel her service, which I reiterated.
- Maureen F....
CDESERT PALM POOL SERVICE LLC
Jim is a very nice, personable man. I enjoyed chatting with him. He started working on my pool right after it was built in the summer of 2012. It is a chlorine free pool, which Jim is not familiar with and never became familiar with. When a problem arose in the pool, he blamed it on the UV Light system. After I did my own investigating, I found this to be not true. The main, "deal breaker" problem was the yellow algae which grew in the pool for 3 months. Even though the UV company explained the simple process to get rid of the algae, Jim couldn't get it out of the pool. He finally started using very heavy doses of chlorine and algae killer, to no avail. The more I studied the problem the more I realized there was something amiss with Jim's process. First of all, the pool was never properly brushed. I would go outside after he serviced the pool and the steps were still full of debris, as well as the algae still clinging to the wall. Finally, after conversations and trying to get Jim to do I better job, I hired a new contractor. The new company did a thorough brushing using elbow grease. Then we opened the filter system and found the true root of the continual problem. Jim had never cleaned the filters. This was apparent by the great deal of new pool debris..plaster and paint bits. And the filter was coated in yellow algae, which of course would be dumped right back into the pool. It was also coated with clarifier, which was not suppose to be part of the plan. I had to pay for 4 new filters, way ahead of their expected life span.
- Jacqui S....
ABND Pool Renovations
The sales person offered us a big variety of solutions. We decided for the black pebble solution with a mosaic fish. The technicians came to pump out the water and two days later they took out the old plaster. After the job they cleaned the backyard. They even vacuumed the lawn. Very good job. But then the office forgot to order the mosaic fish. We had to wait one week to get it. It seems in the office there is just one lady familiar with the projects. Finally they finished it. The pool looks great and we are happy with it. The technicians are very professional.
- Thomas H....
ABND Pool Renovations
BND did an outstanding job with our pool / back deck. Craig's attention to detail was superb. He (or Paula) was constantly in contact reminding us of the schedule and giving us notice on what was changing. Each one of the teams cleaned up daily after themselves. I was impressed with the cleanliness of their work and the quality / high standards that each of the teams seemed to hold themselves to. The deck crew even recommended a different color due a situation in the yard, despite having purchased the original supplies. We were very impressed and would definitely hire them again and recommend to all of our friends.
Recent Review: We have used this company for over a year and by far, they have taken the best care of the pool. This is a rental property and as the owner, we don't get over to see the pool every week, but every time that we have checked the pool status it is absolutely amazingly clear and clean. BTW, the tenants don't perform any maintenance on the pool. We have used three other pool service companies prior to engaging Assured, and they all were horrible. When the freak hail/rain storm hit last summer the pool filled with mud and rocks from the landscape areas of the yard, Randy made the time to make sure that the pool was cleaned up quickly since our tenant was having a pool party the next weekend. We would highly recommend this pool contractor for any type of pool maintenance/service.
Business Description: With over 30 years of experience in concrete we are the BEST choice for all your concrete needs in the Las Vegas area. We are a licensed, bonded and insured contractor and we stand by our work. We give 10% Military and Senior discount. Give us a call for a FREE estimate and see what we can do for you!
Business Description: Your one stop connection for all your landscaping, pool and pest control maintenance needs. Lawn conversion, lush tropical, desert and traditional spaces, creative lighting, accents, water smart and low maintenance technology, beautiful flagstone, new landscaping, lawn care, landscaping conversion, pest control, pool maintenance, pressure and power washing, planting trees, pruning, ponds, and garden waterfalls. Additional DBA - Back Yard Connect.
Recent Review: Whenever I hire someone to do work at my house, I need trust, honesty, and professionalism even more than the lowest estimate. I needed my pool deck resurfaced and, after getting a few estimates, I hired Ultimate Concrete to do the job. Kurt came out first to assess the job and give an estimate. I met Mark a couple of times, too. All the guys with Ultimate Concrete were great, from top to bottom. Give them a call. You won't be sorry. I was 100% satisfied with the work done, as well as how friendly and professional they are.
Recent Review: This company is now owned by a very responsible couple, Craig and Susan. I can't begin to say all the nice things I want to say about them. First of all, I want to say thank you. I was trying to maintain my pool on my own and last year it turned green and got out of my control. The police came and gave me two days to drain it. I drained it and left it empty for a year. This year, I decided to have it remodeled. After asking around and researching other companies, I settled on ASP. I am so happy and glad that I did. The turnaround was quick, when they said they would be there, they were there. They worked at the time when the temperatures were 113, 114 and never complained. They finished when they said they were going to finish and my pool is so amazing, I can't stop looking at it. You will find no one as responsible, trustworthy and as nice as Craig. He pays attention to every detail and is not satisfied until everything is perfect in his mind. One of the reasons, I choose this company over others was because of Susan. I am a New Yorker, and when I first spoke to Susan, she had such a nice voice that I knew she was from back East. Turned out to be New Jersey so right off, we had a lot in common. Then I met Craig and it was so refreshing to meet someone you could trust in Las Vegas. I am so happy. If you choose ASP for any pool related work, you will not be disappointed.
Recent Review: Brian was exceptional, chemical washed the pool and spa, replaced the pool filter, and quoted me a price for monthly maintenance. two days later the filter pump went and I had brian replace it. The new motor went bad the next day due to manufacturers fault. Brian was there a day later with a new motor. He has been available almost instantly when called and will take the time to explain how to fix a problem. I have hired him for my monthly maintenance and highly recommend his services. He's also very personable and patient with novice such as myself.
Recent Review: We were able to get a repair appointment quickly. Scott diagnosed the problem with our pool heater and had a part replaced in 24 hours. His crew came and adjusted the chemical levels correctly, clean the pool and came the following week to check everything. Our pool looks great again and works beautifully. We are throughly pleased and are continuing with Capital’s weekly pool service.
Recent Review: I can't say enough good things about Anthony & Sylvan Pools. They helped us design a beautiful pool for our backyard. The process was simple and straightforward. Our foreman Rich was stellar! He kept us informed, answered every question we had, and kept everything on time in spite of a tight time constraint. Melisha in the office is everything you want in someone scheduling and keeping the chaos of a huge project in order. She's on top of all details, professional and a delight to deal with. Without fail, every crew that worked on our pool was top notch and provided quality work. Every person working on our pool clearly took pride in what they do. I have no room for another pool - but if I did Anthony & Sylvan would be building it!