By far, this is one of the best business experiences I've come across in years. Eddie is a hard working, perfection driven, and confident service provider. He answers his phone promptly, and if on the other line, he calls back promptly. He talks over all the options, prices, and the installation process in almost a memorized fashion. I was initially looking to have my sliding glass door insert removed and the dog door installed directly on the glass. He let me know the pros/cons of this option and his preference to save me money by finding another location in a wall, but he did so without any be-laboring and simply let me know the options. After consulting with my wife, I called back to ask a few more questions, and he let me know he'd come out to the home to take a look. He said he could be here within 30 minutes (Summerlin to Henderson), and he was. He measured the wall of choice, located studs, and assured me he could do it perfectly in an hours' time. He completed the work cleanly, professionally, and as promised within 45 minutes. He went over how to train the dogs and cleaned up after himself. The door is top quality and a perfect addition to the house. He left the pieces of wall behind for future replacement. Highly recommended!