My 17-year-old air conditioner finally died, and when I called Lin Air they sent Lance out within 4 hours. He was very informative and educated me on the different units based on my individual needs. He was not pushy, and I appreciated that. He gave me a reasonable firm price, so I decided to go with them and we scheduled installation for Monday. They showed up on time, got the prep work done; the crane arrived at noon, as scheduled, and everything went off without a hitch. My new air conditioner was up and running by 1:30. Lance even hauled off an old swamp cooler for me that hadn't worked in years, at no charge. Now, that's customer service!