Recent Review: I'm a long-time DIY'er so when the garage door keyless entry pad broke, I looked at the home warehouse sites for replacements. The reviews were mixed, some people said it was easy and others said it took hours. I called Overhead Door since they installed it and I've worked with them for years, always with great results. To have one of their techs come install a new wireless keypad would have been about $150, which compared to the $45 or so for the after-market openers made me rethink rounding up my tools. But the operator was great, when I asked what after-market model she'd recommend she advised me to go to their parts department and pick on up that would be sure to match my Overhead Door opener--for only about $55. She also let me know which locations were still open on a Saturday and gave me instructions on how to get to one open late in OPK near 151 and Metcalf--a haul but we're talking $100 so it was worth it. This is the kind of customer service I've had from this company before, and one of the reasons we always go back. Their customer service got even better at the parts store. Not only was a replacement part in stock, but the guy helping us told us not to even bother with the 8-page instruction manual included in the box (8 pages, seriously???), and instead handed us a single sheet with all of three steps they've drawn up themselves (in readable size type, I might add? ; ). The first step he even did for us, which was to program in our code. He also showed us how to mount it and advised us not to over-tighten the screws with the way the mounting bracket worked. The only thing left was to sync the keypad with the opener, but he even showed us on the simple instruction sheet which button to suppress, the very simple steps that followed, and sent us out the door completely confident. Moment of truth time--and no surprise after all their help--it took literally less than 30 seconds to get this new opener activated. I wish I could remember both people's names who helped us today so I could recognize them here, but in my experience in 20+ years of home renovating and DIY'ing with Overhead Door as our go-to source for anything garage door, this is one company where I'm confident I could reach anyone there and get this kind of experience again. And if you're a DIY'er yourself, you know that's saying a lot. A+++ experience beginning to end, thanks Overhead Door of Kansas City!