This happened months ago, but I wanted to make sure to give my review although it was late. I saw a deal on Angie's list for home organization when I was 7 months pregnant. I contacted the company prior to purchasing to see if they would be able to help me. I explained I would need help actually coordinating my move and then setting in, unpacking, and organizing since I would have a new baby. I spoke with Kristi who was very nice and confident they would be able to help me with my move which was actually months away. Once the moving day was approaching I got back in contact with Kristi, who put me in contact with Ann to get the process going. Ann assigned Angie to my project and scheduled a day for her to come and meet with me to discuss the move process. In the meeting I was very clear what I needed, what the schedule would be and I made it very clear that I needed her to step in and take charge. On moving day, Angie had not showed up so I called Ann. I was told Angie would not be coming and that I was supposed to have been called the day before to let me know. Ann did come in her place, although an hour or so after we were supposed to get started. Ann tried her best to jump in, but there was so much prep that I had gone over with Angie that the whole process was on a downward sprial after that. Pair that with a new baby and I was very overwhelmed and stressed. I had to spend more time re-explaining the process to Ann. I also had spent a lot of time with Angie going over materials that would be needed for the organization process (bins, labels, shelf liner, drawer organizers) that were never supplied. I took it upon myself to get shelf liner early that morning. Ann took a lot of time to install these, but instead of complaining about how it was the wrong material, I wish she would have stepped in, recommended the correct material, and took charge of the situation. I am not an organizer, did not know the best product - this is why I hired the organization people. The "organization process." itself left a lot to be desired. I am a very organized person, just didn't have the time to get it done so I had high expectations. I have to say there was A LOT unpacking to be done. I purchased so many hours but let them know I would be willing to pay as much as I needed to get more hours and get it done right. The company didn't do much besides unpack boxes. There was little to no organization done. I would like to take a second to compliment Helen. She came in on day two, took charge, and gave me recommendation on how to better organize my closet or what she could do if she came back. HSe only did the closet, but if she had been involved from the beginning I think I might have been happier. At the end of the hours I purchased I was so frustrated that I wanted to just get them out and start getting things done on my own. One of the things we discussed from the beginning was removing all donations items, boxes and packing materials. Anyone who has moved knows how annoying these can be post move. It was such a chore to get The Organization People to remove the boxes and paper from the move. This was scheduled a few days later. There was much left behind in the house that I still had to deal with. In addition I had to handle all of the donation items myself. When I received the bill from Ann, I had issues which I contacted her about. They tried to charge me for Angies time and her consultation. I refused to pay for this as I was never told of a consultation fee. In addition the couple of hours Angie did work was prepping for everything I had to reexplain to Ann. She made my move very stressful and Although Ann said she was only charging me for what Angie's cost was to the company I felt they should suffer, not me, for hiring an irresponsible employee. Ann did get back to me and offered to waive the fees in order to have another chance to come and make things right. This was very professional of them. At the time, I was so disappointed in their work and upset about the whole process that I wanted to just pay them and work with a new company that I felt could actually complete the job to my satisfaction. I will be finding another company to help me with the rest of the organizing at the house.